Parts Warehouse Representative

BMW of Gwinnett Place, a Penske Automotive Group dealership, is looking for a Parts Warehouse Representative to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Parts Warehouse representative is responsible for accurately checking in and stocking shelves with received parts. Required to perform the following functions: Receive stock and fill parts orders with a high degree of accuracy, speed and efficiency.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.
• State-of-the-art facilities and excellent working conditions.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment, and dealership experience. Brand knowledge is preferred, but not required.

WHAT YOU CAN BRING TO THE TABLE

• Growth Mindset: Strive to grow the sales department and your career by hitting challenging monthly goals.
• Accountability: Understand and comply with all regulations that affects the Parts department, and perform tasks accurately, fairly and in accordance with local, state and federal statutes, as well as company policies.
• Communication: Work with the service drive employees to ensure a timely turnaround of parts needed for internal jobs.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Excellent customer service skills.
• Ability to use empathy, technical expertise and understanding of company policies to satisfy customer requests.
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know
• Ability to ensure use proper safety equipment
• Computer proficiency
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Supervisory Responsibility

No

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.

This position will require the employee to be standing for prolonged periods of time. This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.

This position requires the ability to hear and to talk

This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)

Position Type/Expected Hours of Work

Works evenings, weekends and holidays as required.

Required Education and Experience

High school diploma or the equivalent and one year related experience or equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

ASE Certification preferred but not required

i-Car Certification preferred but not required

Specific manufacturer's certification preferred but not required

Valid Driver's License

Summary/Objective

The Parts Warehouse Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories

Essential Functions

• Assists all "self-service" retails customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives
• Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required
• Keeps accurate records of special order parts
• Answer phone calls, providing price quotes and other information to customers
• Takes phone orders, following all procedures and completing all required documentation
• Assist outside sales representatives with their orders
• Processes orders for daily shipment, delivery, or pick-up at counter
• Verify "will call" and "back-order" files weekly and return to vendors, or re-stocks those items not required
• Displays parts attractively to generate sales
• Replenish assigned inventory daily
• Assist service drive employees in selecting parts needed for repairs in process
• Order parts not in stock for required repairs in accordance with company policies
• Obtain credit authorization as required and in accordance with company policies
• Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policies
• Issues credit for parts returned, in accordance with company policies
• Follows up on special ordered items and promptly notifies service drive employees when received
• Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
• Conducts inventory control activities and audits as directed by Supervisors
• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the service drive employee to ensure a timely turnaround of parts needed for internal jobs
• Follows up on customer concerns and complaints promptly, escalates any complaints to Parts Department Manager as needed
• Establishes and maintains good working relationships with service drive departments and the sales department
• Establishes and maintains good working relationships with "self-service" retail customers and wholesale customers to encourage repeat and referral business
• Completes all documents, forms and reports in accordance with company policy
• Uses proper safety equipment and acts in accordance with company policies, and regulations
• Keeps abreast of new equipment and tools available and recommends purchases
• Ensures that the work areas and customer waiting area are kept clean
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.