Job Description
Overview
The Supervisor is responsible for overseeing projects, supervising day-to-day team operations, and ensuring performance goals are met for a designated site. May perform administrative tasks.
Pay: $28/hourly rate
Location: South San Francisco., Ca
Shift: Must be able to work one day of the weekend | Swing Shift
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff and Management Team Members
Responsibilities
- Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts.
- Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations.
- Monitor employee attendance, punctuality, productivity, and overall performance.
- Coach, train, mentor, and develop team members to maintain high service standards.
- Assist with onboarding and training of new employees.
- Address employee concerns and escalate disciplinary matters as necessary.
- Promote a positive work environment focused on safety, teamwork, and customer satisfaction.
Wheelchair Operations
- Ensure passengers requiring mobility assistance receive courteous, professional, and timely service.
- Monitor service levels and staffing assignments to meet airline and customer demands.
- Assist with coordinating wheelchair requests during peak operational periods.
- Respond to passenger inquiries, complaints, and service recovery situations.
- Ensure compliance with ADA requirements and company service standards.
Baggage Operations
- Oversee baggage handling activities, including loading, unloading, transfer, and delivery operations.
- Monitor baggage handling performance to ensure timely processing and delivery.
- Investigate and document baggage-related incidents, delays, discrepancies, or service issues.
- Coordinate with airline representatives and operations teams to resolve baggage concerns.
- Ensure proper handling of priority, oversized, and special-service baggage.
Operational Excellence
- Coordinate staffing levels based on flight schedules, passenger volume, and operational needs.
- Maintain effective communication with airline partners, airport authorities, and internal departments.
- Monitor operational performance metrics and implement corrective actions when needed.
- Complete shift reports, incident reports, and operational documentation accurately and timely.
- Support irregular operations, flight delays, cancellations, and emergency situations.
Qualifications
At least 2 years of experience supervising employees.
· Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
· MS Office (Outlook, Word, Excel) proficiency required.
· Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
· Proven ability to handle confidential information with discretion.
· Detail-oriented with a high level of accuracy.
· Strong organizational, multi-tasking, and prioritization skills.
· Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
· Resourceful team player with a positive outlook and approachable demeanor.
· High School Diploma or GED (Required)
Numbers & Facts
| Location | South San Francisco, CA |
| Industry | Business Services - Other |
| Company Size | 10,000 employees or more |
| Year Founded | 1909 |
| Website | http://www.abm.com/ |
About Company
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)
Skills
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