Patient Access Advisor

Mission Statement: We provide quality healthcare with compassion.

Vision: Exceptional people, delivering exceptional care, for a healthier community.

Values: We commit to accountability, respect, integrity, innovation, safety and excellence always.

About Rome Health

Rome Health is a trusted healthcare provider with a long-standing commitment to serving our community with compassion, quality, and integrity. As one of Newsweek's Greatest Midsize Workplaces in Health Care (2026) with deep roots in the region and a strong history of clinical excellence, we provide reliable, patient-centered care across a wide range of services. Our culture is built on teamwork, respect, and accountability, and many employees build long, meaningful careers here-reflecting the stability and supportive environment we offer. We are equally committed to the future, investing in employee growth, development, and career advancement.

Position Summary

Rome Health is seeking a full-time Patient Access Advisor to join our healthcare team. The Patient Access Advisor serve as a vital first point of contact for patients by ensuring accurate registration, insurance verification, and financial clearance while providing exceptional customer service. This position supports but are not limited to, the following essential job functions:

Responsibilities:

• Register patients accurately and collect required demographic and insurance information.
• Explain required forms and obtain appropriate patient signatures.
• Verify insurance eligibility and benefits and document prior authorizations.
• Obtain or validate authorizations for scheduled procedures, including high-cost medications.
• Validate medical necessity for ordered services.
• Collect patient co-pays, deductibles, and other point-of-service payments.
• Ensure physician orders are complete and compliant with hospital policies.
• Maintain accurate patient records in accordance with organizational, regulatory, and payer requirements.
• Deliver compassionate, professional customer service while assisting patients and their families.
• Schedule outpatient appointments and procedures, coordinate scheduling with providers and ancillary departments, and provide patients with appointment instructions and preparation information.

Qualifications:

• High school diploma or GED required
• Prior experience working in a hospital, ambulatory, or medical office setting preferred
• Strong communication and organizational skills
• Ability to multitask and work collaboratively in a team environment
• Basic clinical and computer skills preferred

Physical Demands

Minimum physical effort is required; intermittent sitting and standing with limited freedom of movement. Occasional lifting, bending, stooping, pushing and pulling to sort supplies, add paper to printer, or carry pile of charts. Good visual acuity for computer monitor and forms, hearing to interview patients and talk on telephone. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Benefits

Rome Health offers a comprehensive benefits package including medical, dental, and vision coverage, Health Savings Account (HSA), and a 403(b) retirement plan with company match. Additional benefits include group and voluntary life and AD&D insurance, supplemental coverage through Aflac, and employee discounts and perks programs.

EEO Statement

Rome Health is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, domestic violence victim status, or any other characteristic protected by applicable federal, New York State, or local law. Rome Health prohibits discrimination, harassment, and retaliation in all employment practices and provides reasonable accommodations as required by law.