Patient Access and Communication Representative FT

PLEASE NOTE:  St. Thomas Community Health Center will never ask you for sensitive and personal information before a job offer is made.  Please do not share your social security number, date of birth, or banking information unless you have accepted a job offer. 

ST. THOMAS COMMUNITY HEALTH CENTER

PATIENT SERVICE ASSOCIATE/ OPERATOR JOB DESCRIPTION

To provide personalized and service oriented assistance for patients/customers under the supervision of Clinic Manager and Team Leader. The Patient Service Associate implements all aspects of the clerical side of health care delivery to patients/customers. Maintain a positive work relationship with all staff members for the good of the patient/customer and institution. The employee should demonstrate the ability to provide care and service with individuals of all age groups. Demonstrates actions consistent with St. Thomas Community Health Center’s Service Principles as duties are performed on a daily basis.

MINIMUM QUALIFICATIONS:

Education, Experience & Training:

High School diploma or equivalent.

2 years Administrative Experience Preferred.

College Graduate Preferred.

Other Qualifications:

Maintain confidentiality in matters related to co-workers and patients. Adhere to Professionalism with dress code/manners CPR Healthcare Provider certification.

Mandatory: Personable (for meeting/greeting patients/customers)

Computer literacy (Mainframe or PC)

Phone etiquette - handle heavy volume multi-line

Spelling/grammar aptitude

Good written/verbal communication skills

Set priorities/follow directions

Adjust to various demands

Preferred: Minimum typing speed 35 wpm

Effective Communication Skills

Cooperative Skills

Ability to work under pressure

Organizational Ability

Time Management

Problem-Solving Skills

Team Work

VI. This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive listing of all duties and responsibilities. Contents are subject to change at management’s discretion.