Patient Access Coordinator

Location: Methuen, MA
Employment Type: Full-Time
Pay Range: $21.28–$24.82 per hour

Make a Difference by Helping Families Access Healthcare

Help individuals and families access the healthcare coverage they need. At Greater Lawrence Family Health Center (GLFHC), our Patient Access Coordinators play a vital role in removing barriers to care throughout the Merrimack Valley.

This is an opportunity to put your healthcare enrollment, customer service, and community outreach experience to work in a meaningful way. Join a mission-driven organization where your work directly supports patients navigating health insurance coverage and connects community members with essential healthcare resources.

About Greater Lawrence Family Health Center

Established in 1980, Greater Lawrence Family Health Center (GLFHC) is a mission-driven, multi-site nonprofit organization employing more than 700 staff and serving communities throughout the Merrimack Valley.

Nationally recognized for its commitment to community-based healthcare, GLFHC provides comprehensive patient care and proudly sponsors the Lawrence Family Medicine Residency Program.

What You'll Do

As a Patient Access Coordinator (PAC), you will help patients and families understand their health insurance options, complete enrollment applications, and maintain access to appropriate healthcare coverage.

Key Responsibilities:

• Assist uninsured and underinsured individuals and families with enrollment applications, renewals, and eligibility determination for MassHealth, the Massachusetts Health Connector, and other available coverage programs.

• Guide patients through application requirements, documentation collection, enrollment challenges, and follow-up.

• Provide patient education regarding healthcare coverage options, eligibility requirements, and renewal processes.

• Coordinate with MassHealth Enrollment Centers and external agencies to address enrollment questions and resolve coverage-related concerns.

• Maintain accurate application records, track pending documentation, and monitor enrollment applications through eligibility determination.

• Support community outreach initiatives, enrollment events, and health fairs to increase awareness of available healthcare coverage programs.

• Participate in required training, professional development activities, and ongoing updates related to enrollment programs.

What You'll Bring

Required Qualifications

• 3–5 years of experience in healthcare systems, outreach, and enrollment.

• Bilingual English/Spanish required.

• Strong communication, customer service, organizational, and interpersonal skills.

• Proficiency with Microsoft Office and electronic systems.

• Ability to manage multiple applications, maintain accurate documentation, and provide timely follow-up.

• Strong problem-solving skills and the ability to assist patients navigating complex enrollment processes.

Preferred Qualifications

• Associate's degree in Business or a related field; an equivalent combination of education and experience will be considered.

• Experience with public speaking, presentations, training, or community outreach.

Why Join GLFHC? | Benefits at a Glance

At GLFHC, your work has a direct impact on improving access to healthcare for the communities we serve. We are committed to supporting our employees through opportunities for professional growth and a comprehensive benefits package.

Our benefits highlights include:

• Medical, Dental & Vision Insurance – Coverage options for eligible employees.

• Paid Time Off & Holidays – Paid leave benefits based on eligibility.

• Weekly Pay – Consistent weekly payroll.

• 403(b) Retirement Plan – Opportunities to save for the future.

• Tuition Reimbursement & Professional Development – Support for continued education and career advancement.

• Employee Assistance Program (EAP) – Resources supporting employee well-being.

• Potential Public Service Loan Forgiveness (PSLF) Eligibility – Qualifying nonprofit employment may count toward federal student loan forgiveness, subject to program requirements.

Benefits are subject to applicable eligibility requirements, plan terms, and organizational policies.

Your Opportunity to Make an Impact Starts Here

If you're passionate about helping individuals navigate healthcare coverage and want to contribute to a community-focused organization, we encourage you to explore this opportunity with Greater Lawrence Family Health Center.

Join GLFHC and help make healthcare more accessible, one patient at a time.