Patient Access Educator

Position Title:Patient Access Educator Shift:Rotating Shift Status:Full-time Compensation: $62,000K 85,000K The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and comparisons to colleagues in similar roles. About Us Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care. As part of Saint Anthony Hospitals commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more atfocalpointchicago.org Position Summary: The role of Patient Access Educator involves a variety of responsibilities aimed at ensuring that patients receive the necessary support and information to manage their healthcare effectively. Key Responsibilities Coordinates patient schedulesUtilizes knowledge of physical and emotional needs/problems of patients/families undergoing care to coordinate a patient schedule. Delivers concierge-level serviceProvides high levels of patient and physician satisfaction by delivering concierge-level attention to service for each patient. Refers CasesRefer appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care. Reviews insurance benefitsReview and interpret insurance benefits to ensure patients receive the appropriate services. Gathers patient identificationgathers appropriateidentification for patients and confirm all patientsdemographics to validate patient identity. To perform the job successfully, an individual should demonstrate the following competencies in performance of the essential functions of this position. Problem-solvingthe individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. People skillsthe individual establishes relationships quickly with all levels of employees within the organization, can maintain confidentiality, and remains open to others ideas and ways of doing things. Communicationthe individual speaks clearly and persuasively in positive or negative situations; able to producewrittendocuments and communications that provide clear expression ofideas or goals; can actively listen to gain an understanding of a situation and respond accordingly. Planning/organizingthe individual prioritizes and plans work activities and uses time efficiently. Quality control the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality; ability to edit work for spelling and grammar; and presents numerical data effectively. Adaptability the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events. Dependabilitythe individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Qualifications: Associate degree in a related area. Customer service experience and preferably in a hospital setting. Three to five years of experience Proficient in PowerPoint, Word, Excell, Etc. Benefits: Comprehensive Health Insurance Plans (Medical, Dental, Vision) Coverage begins on new hires on the first day Employer matching retirement plans Free parking Basic Supplemental Life Insurance/Accidental Death Dismemberment Insurance Paid Time Off Holidays Saint Anthony Hospital Highlights: Community Hospital with Modern Technology: Work in an environment that blends advanced tools with a mission‑driven, community‑focused approach. Competitive Salaries: Earn a strong, market‑aligned compensation package. Innovative Environment: Be part of a soon‑to‑come transformation as we transition into a new, next‑generation healthcare campus. Collaborative Culture: Join a close‑knit team that values communication, teamwork, and mutual support. Professional Growth: Build your skills in an organization that invests in its people and encourages continuous development. Meaningful Work: Serve a diverse patient population and make a real impact on their health journey. Recognition: We are a certified Primary Stroke Center and a respected teaching hospital shaping the next generation of healthcare professionals. EQUAL OPPORTUNITY Saint Anthony Hospital is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.