Patient Access Lead

Autofill and Review

30+ days ago

Job Description

Administrative Support

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Patient Access Lead coordinates and supervises the daily work flow and scheduling of all patient access staff and is responsible for providing feedback on daily processes and staffing issues to the Patient Access Supervisor. Working under general supervision, this role provides staffing oversight, key performance reporting and analysis, QA process and other duties as assigned. The schedule for this position is 11:00pm-7:30am Monday-Friday and every fourth weekend.

Essential Job Function

Oversees the daily activities of the patient access area (Admission or ED) to ensure department standards are met which includes staffing levels for daily assignments and is accountable and participates in the registration workflow.
Assists Supervisor on boarding new employees and educating staff of any changes pertinent to their roles.
Collects deposits and copays and maintains the performance indicators as outlined in goals; completes daily required reporting.
Assists in resolving patient concerns and demonstrates knowledge of occurrence reporting system and utilizes system to report potential safety issues.
Assists Supervisor to ensure all personnel department policies and procedures are followed.
Acts in capacity of supervisor in their absence and informs supervisor of all issues upon their return.
Delivers excellent customer service utilizing Relationship Based Care to advocate for safety, patient preferences, and optimal communication through partnering with patients/families and colleagues, including all internal and external customers.
Performs other duties as assigned.

Education

Required: High School Diploma or equivalent

Experience

Required: 3 years

Licensure/Certification/Listing

Work Shift :

Nights/Weekend Rotation (United States of America)

On Call Required

Yes

FTE:

Job Type:

Full Time (40 Hours/Week)

Numbers & Facts

Location

Skills

Administrative Skillsunmatched
Co-Paymentsunmatched
Customer Support/Serviceunmatched
Onboardingunmatched
Patient Safetyunmatched
Performance Analysisunmatched
Quality Assurance Methodologyunmatched
Staff Policiesunmatched
Staff Trainingunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder