Patient Access Manager - Emergency Department

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

• This position is located in Springfield, MA and is an onsite position*

Huron partners with Baystate Health to manage and optimize Revenue Cycle operations across the health system, driving operational excellence, financial performance, and an exceptional patient experience. As the Patient Access Manager - Emergency Department, you will provide strategic and operational leadership for all Emergency Department registration and front-end revenue cycle functions, ensuring efficient patient throughput, registration accuracy, regulatory compliance, and revenue integrity. Working collaboratively with Baystate Health and Huron leadership, you will lead high-performing teams, implement best practices, leverage technology and data-driven insights, and drive initiatives that improve both patient access and financial outcomes.

DUTIES & RESPONSIBILITIES:

Manage daily Emergency Department Patient Access operations, ensuring efficient patient registration, eligibility verification, point-of-service collections, and accurate demographic and insurance data capture.

Monitor and improve key operational metrics related to registration quality, patient throughput, financial clearance, productivity, and revenue cycle performance.

Lead, coach, and develop Patient Access staff through performance management, training, workforce planning, and employee engagement initiatives.

Collaborate with clinical, operational, and revenue cycle stakeholders to identify and implement process improvements that reduce denials, improve revenue capture, and enhance the patient experience.

Ensure compliance with organizational policies, regulatory requirements, EMTALA standards, patient privacy regulations, and revenue cycle best practices.

Support staffing, scheduling, and resource allocation activities to maintain service levels and meet departmental performance expectations.

Partner with Baystate Health and Huron leadership to support strategic initiatives, operational change management efforts, and continuous improvement programs across Emergency Department Patient Access functions.

REQUIRED SKILLS:

Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members

Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change

Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership

Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client's business objectives

Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management

• U.S. work authorization required
• Bachelor's degree preferred. Equivalent relevant healthcare operations and leadership experience may be considered in lieu of a degree
• Proficient in Microsoft office (Word, PowerPoint, Excel)
• Direct Supervisory Experience required
• Patient Financial Services experience required, 1-3 years in a leadership capacity preferred
• 5+ years of healthcare operations experience

Position Level

Manager

Country

United States of America