Patient Access Manager

Job Responsibilities

• Responsible for the Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Responsible for ensuring QA on registrations for all areas of Registration.
• Perform patient registration functions when needed to ensure wait times are kept to a minimum.
• Follow-up on patient complaints promptly.
• Supervise and maintain the productivity of employees.
• Responsible for Dept. Operations Report, FTEs and Operating budgets.
• Responsible for conducting monthly staff meetings and in-services for all responsible areas.
• Assume on-call responsibilities to ensure adequate staff and problem solving

Job Qualifications

• Bachelors Degree in Business or related field required
• Minimum three years in Patient Access managerial role in an acute care setting