About This Opportunity

Are you a compassionate healthcare professional looking to make a direct impact on patient care? We're seeking a dynamic Patient Access & Medical Assistant to join our growing healthcare team in Laguna Hills. In this dual-role position, you'll be the welcoming face at our front desk and a trusted clinical partner to our providers. You'll combine your administrative expertise with hands-on clinical skills to deliver exceptional patient experiences from check-in through follow-up care. If you thrive in a collaborative, fast-paced environment and are passionate about healthcare, we want to hear from you!

What You'll Do

Patient Access & Front Office

• Welcome and register patients with warmth and professionalism, setting a positive tone for their visit
• Schedule, reschedule, and confirm patient appointments while optimizing provider schedules
• Verify insurance eligibility, benefits, referrals, and prior authorizations to ensure seamless care coordination
• Collect co-payments and maintain accurate demographic and insurance information
• Manage multi-line telephone calls, route messages appropriately, and provide compassionate patient support
• Navigate NextGen, Phreesia, and other electronic health record systems with confidence
• Resolve front office concerns promptly while maintaining strict patient confidentiality
• Coordinate patient communication regarding appointments, test results, and follow-up care needs

Clinical Support

• Prepare patients for examinations by obtaining vital signs, documenting comprehensive medical histories, and updating electronic health records
• Assist providers during examinations, treatments, diagnostic testing, and specialty procedures
• Administer medications, injections, immunizations, and treatments in accordance with California law and organizational policies
• Perform diagnostic testing and specialty clinical procedures within your scope of training
• Educate patients about medications, testing procedures, treatment plans, and physician instructions
• Coordinate referrals, authorizations, and follow-up care with other healthcare providers
• Maintain accurate and timely clinical documentation
• Prepare, stock, and maintain examination rooms, supplies, and equipment; monitor inventory and assist with ordering

What We're Looking For

Required Qualifications

• High school diploma or GED
• Current Basic Life Support (BLS) Certification
• Minimum one year of experience in a medical office or healthcare setting
• Proven experience with insurance verification, referrals, and prior authorizations
• Excellent customer service and communication skills, both written and verbal
• Proficiency with Microsoft Outlook, Word, and Excel
• Ability to work independently while collaborating effectively with a diverse team
• Physical ability to sit or stand for extended periods, lift up to 15 pounds occasionally, and use computers and telephones throughout the workday
• Ability to thrive in a fast-paced, high-volume clinical environment

Preferred Qualifications

• Certified Medical Assistant (CMA) or Medical Assistant Diploma
• Knowledge of cardiovascular terminology and procedures
• Bilingual capabilities (Spanish preferred)

Physical Requirements

• Ability to sit or stand for extended periods throughout the workday
• Ability to lift up to 15 pounds occasionally
• Proficiency with computer systems, keyboards, and multi-line telephones
• Clear verbal and in-person communication abilities
• Comfort working in a dynamic, high-volume clinical setting
• Occasional local travel may be required

Why Join Our Team?

We're committed to creating a supportive, inclusive workplace where healthcare professionals can grow and thrive. You'll work alongside experienced providers and a collaborative team dedicated to delivering exceptional patient care. This role offers the perfect blend of administrative and clinical responsibilities, making it ideal for someone who wants variety, meaningful patient interaction, and opportunities for professional development.

Ready to Make a Difference?

If you're a detail-oriented, patient-focused professional with healthcare experience and a passion for excellence, we'd love to meet you. Apply now to join our Laguna Hills healthcare team!