Patient Access Rep. II

Patient Access Representative II
Location: Lebanon, NH
Employment Type: Contract-to-Hire
Shifts: Shifts Vary
Salary: $19-$23 per hour

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Job Summary:
Wheeler Staffing Partners is seeking Patient Access Representatives II in Lebanon, NH. This role supports departmental efficiency through scheduling, registration, patient pre-admission/admission, reception, and discharge functions. The Patient Access Rep II must accurately obtain patient demographic data and perform compliant patient liability collections before, during, and after the date of service.

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Responsibilities:

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  Greet customers and provide world-class customer service
  
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  Complete full patient registration at date of service
  
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  Adhere to financial and cash control policies and procedures
  
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  Explain and secure hospital and patient legal forms (e.g., Advance Directives, Conditions of Service)
  
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  Scan Protected Health Information and manage patient information packets/folders
  
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  Educate patients on financial liabilities and employ compliant collection techniques
  
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  Perform hospital cash reconciliation and secure payment entry following policies
  
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  Verify insurance, benefits, coverage, and eligibility in line with CMS guidelines
  
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  Complete assigned registration and financial clearance activities
  
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  Obtain insurance authorizations for scheduled and unscheduled hospital services
  
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  Secure inpatient visit notifications to payors
  
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  Assist with scheduling and coordinating post-discharge care as needed
  

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Requirements:

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  High School Diploma or GED required
  
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  Minimum 1 year customer service experience
  
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  Preferred 1 year administrative experience in medical, health insurance, or related field
  
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  Minimum typing speed of 35 WPM
  
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  Working knowledge of PC, CRT, and printers
  
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  Familiarity with hospital functions preferred
  
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  Strong customer service skills and ability to work in a fast-paced environment
  
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  Effective oral and written communication skills
  
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  Medical Terminology course required
  
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  Understanding of Third-Party Payor requirements preferred
  
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  Ability to perform duties in at least two Patient Access service areas, including ED
  
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  Skilled in professional negotiation for patient/guarantor collections
  
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  Ability to build collaborative relationships internally and externally
  

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Benefits:

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  401(k) and matching
  
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  Dental insurance
  
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  Health insurance
  
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  Vision insurance
  

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Work Location: In person

About Wheeler Staffing Partners:
Wheeler Staffing Partners (WSP) specializes in contract, contract-to-hire, direct hire, contingency, and executive staffing. With over 20 years of experience, we deliver world-class service to connect the right candidates with the right career opportunities. WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.