Communication Skills, Customer Support/Service, Financial Planning, Healthcare, Healthcare Quality, Hospital, Insurance, Interpersonal Skills, Leadership, Medical Terminology, Outpatient Care, Patient Admissions, Quality Management, Risk Management, Safety/Work Safety, Servant leadership, Surgical Procedures
Job Summary:
Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.
Essential Values-Based, Leadership and Management Competencies:
Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital.
- Mission: Our mission at Artesia General Hospital is to provide high-quality healthcare to our community and the surrounding areas.
- Vision: To transform healthcare in our communities through innovation, engagement, and quality, while building a healthier tomorrow for generations to come.
- Values: Our values are covered in SERVICE
- Servant Leadership
- Excellence
- Respect
- Virtuousness
- Innovation
- Community
- Education
ESSENTIAL FUNCTIONS:
- Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.
- Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
- Processes inpatient admissions and prepares proper documentation for services where applicable.
- Accepts patient payments and records appropriately.
- Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
- Advise patients regarding insurance coverage and estimate patient's responsibility.
- Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.
- Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.
ADDITIONAL RESPONSIBILITIES:
- Perform other functions as required.
KNOWLEDGE/SKILL/ABILITIES:
- Basic computer knowledge
- Basic medical terminology
- Good typing skills
AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups.
Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.
Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
MINIMUM POSITION QUALIFICATIONS:
- Education - High school diploma or equivalent.
- Work Experience - Customer service experience preferred, good communication skills required.
- Training - N/A
- License/Certification - N/A
ENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.
MINIMUM POSITION QUALIFICATIONS:
- Education - High school diploma or equivalent.
- Work Experience - Customer service experience preferred, good communication skills required.
- Training - N/A
- License/Certification - N/A
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Artesia General Hospital