Patient Access Representative Command Board Call Center

Your future role at a glance:

Location: Austin, Texas

Facility:Good Health Solutions Center

Department/Specialty: Command Board Call Center

Schedule: Full Time | 3x12-Hour Shifts; 10:45a - 11:15p w/ rotating weekends

How you'll make an impact in this role:

• Orchestrate Real-Time Patient Throughput by serving as the central point of contact for all clinical departments to coordinate seamless patient transfers and admissions.

• Master High-Stakes Bed Management by strategically assigning patient rooms based on clinical acuity, unit capacity, and specialized care requirements.

• Execute Crisis-Ready Communications by managing high-volume calls in a fast-paced command center environment where speed and accuracy directly impact patient care.

• Synchronize Inter-Departmental Logistics by delivering and receiving precise clinical instructions to ensure transport and nursing teams are aligned on every patient move.

• Champion Continuous Performance Improvement by actively participating in real-time feedback loops, demonstrating the professional maturity to give and receive constructive criticism to optimize workflows

What minimum qualifications you'll need:

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Life at Ascension: Where purpose meets opportunity:

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer:

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Benefits:

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

 

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.