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Patient Access Representative (Entry Level)

Macpower Digital Assets Edge Private Limited

Lebanon, NH

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JOB DETAILS
SALARY
$37,211–$55,806 Per Year
SKILLS
Administrative Skills, CRT (Cathode Ray Tube) Displays, Centers for Medicare and Medicaid Services (CMS), Communication Skills, Computer Terminals, Customer Support/Service, Data Entry, Demographics, Emergency Care, Health Insurance, High School Diploma, Hospital, Hospital Administration, Information/Data Security (InfoSec), Legal, Lift/Move 25 Pounds, Medical Billing, Medical Office, Medical Records, Medical Terminology, Medicare, Negotiation Skills, Patient Care, Patient Education, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Productivity Management, Reconciliation, Regulatory Compliance, Security Clearance, Team Player, Typing, Writing Skills
LOCATION
Lebanon, NH
POSTED
9 days ago
Job Summary: Support departmental efficiencies through scheduling, registration, patient pre-admission, admission, reception, and discharge functions. Obtain complete and accurate patient demographic information. Employ compliant patient liability collection techniques before, during, and after the date of service.
Essential Duties and Responsibilities:
  • Greet patients with world-class customer service and complete full registration at the time of service.
  • Adhere to financial and cash control policies, explain and secure legal forms such as Advance Directives, Conditions of Admission, Consent for Treatment, Important Message from Medicare, and EMTALA.
  • Scan Protected Health Information and create patient information packets for upcoming services.
  • Assist with scheduling diagnostic procedures, enter data in the scheduling system, and provide appointment instructions.
  • Educate patients on financial liabilities and collect payments using proper, compliant techniques.
  • Perform hospital cash reconciliation and secure payment entry.
  • Verify medical necessity per Centers for Medicare & Medicaid Services guidelines.
  • Verify insurance benefits, coverage, and eligibility.
  • Complete registration financial clearance worklists and obtain authorizations for scheduled and unscheduled services.
  • Secure inpatient visit notifications to payors and coordinate post-discharge care.
Knowledge, Skills, and Abilities:
  • Minimum typing speed of 35 wpm.
  • Working knowledge of PC, CRT, and printer.
  • Knowledge of hospital environment functions and relationships preferred.
  • Strong customer service skills and experience.
  • Ability to thrive in a fast-paced environment.
  • Excellent oral and written communication skills for detailed information.
  • Understanding of third-party payor requirements and compliance standards preferred.
  • Proficiency in at least two Patient Access service areas, including the Emergency Department.
  • Skilled in professional negotiation for patient collections.
  • Ability to build collaborative relationships with internal and external stakeholders for improved communication, productivity, and accuracy.
  • Ability to interpret physician orders, medical terminology, and insurance cards.
Education and Experience:
  • High School Diploma or GED required.
  • 0-1 year in a customer service role.
  • 0-1 year administrative experience in a medical facility, health insurance, or related area preferred.
  • Some college coursework preferred.
  • Physical Demands and Work Environment
  • Sit at a computer terminal for extended periods.
  • Frequent standing, sitting, walking, and occasional lifting up to 25 lbs.
  • Occasionally push wheelchairs to assist patients.
  • Resolve issues with physicians' offices and patients, including high volumes and uncooperative individuals.
  • Work in hospital administration and patient care areas with potential exposure to life-threatening conditions.
  • Flexible availability based on departmental needs.
Additional Requirements:
  • Vaccinations and screenings required as permitted by law (e.g., COVID-19, influenza). No security clearance, visa candidates, travel, relocation, commission, bonus, or overtime eligibility.

About the Company

M

Macpower Digital Assets Edge Private Limited

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