Patient Access Representative

Position Overview and Responsibilities

The OMRF Multiple Sclerosis Center of Excellence is seeking a compassionate Patient Access Representative who thrives in a fast-paced environment. This is an excellent opportunity for someone looking to gain experience during a gap year before starting a clinical graduate program.

Responsibilities included within the role:

CUSTOMER SERVICE

• Answer and correctly route all incoming calls and respond appropriately to inquiries and requests for information.
• Maintain clinic schedule including setting patient appointments, confirming appointments with reminder calls, and amending provider schedules according to availability.

ADMINISTRATIVE SUPPORT

• Greet patients and other individuals with clinic business. Direct patients and/or visitors to various clinic areas.
• Prepare and send general correspondence and patient letters as directed by providers and/or clinic manager.
• Receive and distribute mail.
• Monitor office supplies in work area to ensure adequate inventory level and advise supervisor of malfunctioning office equipment.

PATIENT ACCESS & RECORDS

• Enter patient information on all new patients as well as periodic updating of established patient accounts.
• Consistently obtain and copy/scan insurance cards and IDs.
• Maintain patient charts and medical records. Ensure completion of and obtain signatures on all necessary forms and documents required by clinic and by law.
• Schedule referrals as directed by the providers to other physicians and/or ancillary services.
• Process Incoming & New Patient Referrals

INSURANCE & BILLING

• Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Contact insurance companies for pre-authorizations and pre-certifications as required prior to patient receiving services.
• Review insurance verification and advise patient of third-party benefits. Explain third party and self-pay portion of bills to patients and/or guarantor.
• Collect copayment. Communicate in a professional manner to patients regarding all outstanding balances. Evaluate financial status of patient's accounts, initiate and make payment arrangements, and maintain a continuous follow up process on all accounts to minimize loss in revenue.
• Log cash collected, generate receipts, and maintain balanced cash at all times.
• Gather and route billing information appropriately and manage billing work queues and inquiries.

CLINIC OPERATIONS

• Open and close the clinic.
• Assure cleanliness and organization of waiting room.
• Perform other related duties as assigned that correspond to the overall function of this position.

Minimum Qualifications

• High school diploma or GED, or equivalent experience.
• Must demonstrate good written and verbal communication and customer service skills.
• Proficiency in using computer systems and software, including Microsoft Office Suite.
• High attention to detail, dependability, and willingness to learn.
• The ability to prioritize, meet deadlines, work independently, and demonstrate professionalism with diverse personalities and cultures are essential.

Preferred Qualifications

• Two years or more of previous office experience in a physician's office or other health care setting preferred.
• Proficiency in EMR scheduling and registration, particularly EPIC, preferred.
• Bilingual in Spanish and English.

Work Hours

Typically, Monday through Friday from 8:00AM to 5:00PM, however, hours may vary slightly depending on workload and patient/participant scheduling.

OMRF Overview

Founded in 1946, the Oklahoma Medical Research Foundation (OMRF) is among the nation's oldest, most respected independent, nonprofit biomedical research institutes. OMRF is dedicated to understanding and developing more effective treatments for human diseases, focusing on critical research areas such as Alzheimer's disease, cancer, lupus, multiple sclerosis, and cardiovascular disease. OMRF follows an innovative cross-disciplinary approach to medical research and ranks among the nation's leaders in patents per scientist.

Located in Oklahoma City, a city that offers a dynamic and flourishing downtown area, with low cost of living, short commute times and a diversified economy, OMRF has been voted one of the Top Workplaces since the inception of the award. This achievement has been accomplished thanks to OMRF individuals who share a unified understanding that our excellence can only be fully realized with a collective commitment to our mission, ". . . so that more may live longer, healthier lives." Successful candidates will demonstrate commitment to this mission.

OMRF Benefits

We offer competitive salaries and comprehensive benefits to full-time employees including medical, dental, and vision insurance, minimum 8% company retirement contribution, vacation and sick leave, and paid holidays. All employees have access to our onsite café, free onsite fitness center with access to personal trainer, free parking and much more! Relocation assistance available for those located 50 miles outside of Oklahoma City metro. Learn more about our benefits here.

OMRF is an Equal Opportunity Employer.