Patient Access Specialist

Patient Access Specialist (Multi-Site)

Location: Mercer County, NJ (Travel between local network facilities required)

Employment Type: Full-Time

Position Overview

We are seeking an adaptable, patient-focused Patient Access Specialist to support our clinical facilities across Mercer County. In this mobile role, you will serve as the first point of contact for our patients, providing warm customer service, accurate check-in and registration, insurance verification, and cross-functional administrative support. The ideal candidate thrives in dynamic healthcare environments, navigates scheduling systems with ease, and is committed to delivering a seamless patient experience across all locations.

Key Responsibilities

• Patient Intake & Reception: Welcome incoming patients, verify scheduled appointments, process copayments and balances, and coordinate follow-up or re-appointment scheduling.

• Inbound Call Management: Promptly handle high-volume queue calls with a professional, compassionate phone demeanor.

• Care Coordination Support: Facilitate timely follow-ups for patient inquiries and physician requests to maintain smooth clinic workflow.

• Service Metric Alignment: Collaborate closely with the Department Lead to meet and exceed service benchmarks, including wait times, call handling time, and call abandonment targets.

• Registration & Data Integrity: Accurately verify, input, and update patient demographic details and insurance eligibility in the practice management system.

• Patient Education & Prep Guidance: Clearly communicate procedural preparation instructions in patient-friendly terms, ensuring full understanding prior to exams.

• Scheduling & Document Support: Provide administrative backup to the scheduling desk, including processing digital faxes (RightFax), batching physician scripts, confirming outbound transmissions, and contacting provider offices for clinical clarification.

• Operational Communication: Regularly interface with team leads regarding facility workflows, attend departmental meetings, and maintain consistent compliance with company policies and safety protocols.

Qualifications

• Education: High School Diploma or equivalent (GED) required.

• Technical Aptitude: Demonstrated proficiency with computers and ease in adapting to Electronic Health Record (EHR) and scheduling platforms.

• Multitasking & Teamwork: Proven ability to manage competing priorities efficiently while thriving in a collaborative team setting.

• Communication Skills: Exceptional verbal and written communication skills with the ability to articulate clinical instructions clearly.

• Professional Demeanor: Consistent ability to present a courteous, polished, and empathetic presence both on the phone and in person.

• Discretion & Compliance: Dependable adherence to established operating procedures, with an understanding of HIPAA regulations and confidential patient data handling.

• Mobility: Reliable transportation and willingness to travel between facility sites throughout Mercer County, NJ.

Shift Schedule

• Hours: 8-hour staggered shifts scheduled Monday through Friday between operating windows:

  • 6:30 AM – 3:00 PM

  • 7:30 AM – 4:00 PM

  • 8:00 AM – 4:30 PM

  • 11:00 AM – 7:30 PM

• Weekend Rotation: One rotating Saturday per month.
   

Compensation & Benefits

• Comprehensive Medical, Dental, and Vision coverage

• Company-paid Life Insurance and Long-Term Disability (LTD)

• 401(k) Retirement Savings Plan with Profit Sharing

• 15 Paid Time Off (PTO) days within the first year

• 5 accrued Sick Days
  
  Pay Rate $20-21/hr
  
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