Join Our Team!
Are you passionate about delivering exceptional customer service in a fast-paced healthcare environment? Nemours Children's Health is seeking a dedicated Patient Access Specialist to join our Admitting Department in our Tallahassee Office. This rewarding role serves as a vital first point of contact for patients and families, ensuring a positive experience while supporting accurate registration, insurance verification, and revenue cycle processes.
Position Summary
The Patient Access Specialist is responsible for onsite patient registration, insurance verification, appointment scheduling, and point-of-service collections. With occasional guidance, this role also helps resolve registration, billing, insurance, and payment-related inquiries while delivering outstanding customer service to patients and families.
What Makes an Ideal Candidate?
We are looking for a team member who demonstrates:
- Strong critical thinking and problem-solving skills.
- Initiative and the ability to work independently while contributing positively to a team environment.
- Experience with patient collections and revenue cycle processes.
- A Cheerful, adaptable attitude and willingness to embrace change.
- Relationship-building skills that foster collaboration across departments.
- Clear, courteous, and professional communication abilities.
- A commitment to providing accurate information and supportive service to patients and colleagues.
- A continuous improvement mindset with enthusiasm for learning new systems, tools, and processes.
- Accountability and ownership of responsibilities while consistently delivering high-quality service.
Key Responsibilities
Patient Registration & Insurance Verification
- Obtain, verify, and update patient demographic information.
- Complete patient check-in and check-out processes accurately and efficiently.
- Distribute clinic-specific forms and required documentation.
- Verify guardianship information and obtain insurance cards.
- Verify insurance coverage and eligibility.
- Secure authorization and referral information as needed for each encounter.
- Create and maintain patient charts within the electronic health record (EHR) system.
Financial Responsibilities
- Collect copays, prepayments, and outstanding patient balances.
- Assist with registration, billing, insurance, and payment inquiries.
- Support revenue cycle activities while maintaining excellent customer service standards.
Scheduling & Documentation
- Schedule patient appointments according to departmental policies and procedures.
- Ensure required annual forms are complete, accurate, current, and maintained in accordance with organizational policies.
Administrative Support
- Sort and distribute mail, medical records, and other correspondence.
- Receive delivered equipment and documents.
- Maintain a clean, organized, and professional lobby and work area.
- Participate in staff meetings, educational sessions, and ongoing training.
- Take phone messages and provide administrative support as needed.
- Perform additional duties during downtime, including attaching claims to visits and working assigned work queues.
Qualifications
Required
- High School Diploma or equivalent.
- Specialized training beyond high school (1-2 years preferred).
- Minimum of 2-3 years of medical office experience.
Preferred
- Bilingual (English/Spanish).
- Experience with Epic electronic health record system.
Why Join Us?
As a Patient Access Specialist, you will play a critical role in supporting patient care by creating a welcoming experience and ensuring accurate registration, insurance, and financial processes. If you thrive in a fast-paced environment, enjoy helping others, and are committed to excellence, we encourage you to apply.