Patient Access Specialist

Are you passionate about delivering exceptional customer service in a healthcare setting? Do you want to work for an organization that promotes growth and development?

Here at Men's Health Foundation, we envision a world where inequity and stigma do not separate people from healthcare.

Why Men's Health Foundation?

Men's Health Foundation is seeking compassionate, mission-driven individuals. We believe that by reimagining how healthcare is delivered, we can help create greater health equity for those most at risk, breaking down barriers to care. We welcome all backgrounds, gender identities, and expressions.

We recognize our staff as the heart of our organization and seek to provide a generous and competitive benefits package to support our employee's well-being. We offer the following:

• Medical, Dental, Vision, Life, and LTD insurance (may be eligible on the 1st of the month following the date of hire)
• 12 Paid Holidays (including 1 mental health day)
• 401(k) Retirement plan (may be eligible for employer matching up to 4% following completion of 90th day of employment)
• Flexible Spending Account (FSA)
• 40 hours of sick pay (following completion of 90th day of employment)
• 120 hours of PTO accrued within the 1st year of employment

We seek team members who embrace and champion diversity, as our work within the LGBTQ+ community promotes positive sexuality and inclusivity. Candidates should be comfortable with exposure to imagery, events, and materials that reflect our culture of acceptance and expression, ensuring alignment with our values.

Join Our Team as a Patient Access Specialist!

As a Patient Access Specialist (PAS), you'll be at the heart of our patient experience, staffing the front desk, checkout, and call center. In this versatile role, you'll handle essential tasks like patient registration, scheduling, managing calls, and other customer service-related responsibilities. You'll also play a key role in verifying insurance, addressing customer concerns, and resolving minor complaints to ensure our patients consistently receive the highest quality service.

If you're passionate about making a positive impact in a healthcare setting, this role offers a dynamic opportunity to contribute to an exceptional patient experience.

What You'll Do:

Patient Confidentiality & Customer Service

• Maintain strict patient confidentiality through patient contact as indiccated by the Health Insurance Portability and Accountability Act (HIPAA)
• Exhibits high level of customer service and follows the Customer Service Performance Standards
• Handle patient calls and visits in a professionally and courteously manner
• Address challenging patient interactions, answer questions, and responds to minor complaints professionally and efficiency
• Maintains open lines of communication with providers, medical assistants, and other applicable employees, and utilizes a team-based approach to coordinate patient care
• Demonstrates clear understanding of the services offered by the organization as well as any upcoming events as it relates to patients

Registration

• Welcome patients and guide them through the registration process using our Electronic Medical Record (EMR) system
• Scan and upload essential patient documents, including IDs, insurance cards, and disclosures, into the EMR
• Verify and update patient demographics at every visit
• Assist patients with completing necessary forms and documentation
• Receives and handles payments at the time of service, and is responsible for cash box security and reconciliation of daily cash receipts
• Monitor patient flow from registration to treatment, ensuring all concerns are met by checkout
• Mails documents on an as-needed basis
• Ensures the waiting and reception areas are kept neat, clean, and safe from any hazards and reporting on any damages
• Monitors and ensures office supplies and forms are available for the day-to-day office operation

Scheduling Duties:

• Answer a high volume of patient calls courteously, managing tasks within your scope and routing others as needed.
• Accurately enter new patient information in the EMR and update records for existing patients.
• Obtain and verify demographics and insurance information
• Verify insurance eligibility and demonstrate understanding of contracted payors
• Clearly identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently.

Additional Duties:

• Provide support at other sites as needed.
• Perform additional duties as assigned.

Qualifications:

• High School diploma or equivalent.
• Ability to stay calm and professional in a fast-paced, dynamic environment.
• Positive attitude and professional appearance.
• Strong attention to detail, timeliness, and a commitment to continuous improvement.
• Excellent communication and customer service skills.
• Familiarity with EMR applications is a plus.

PAS Float Position - Location and Scheduling Requirements

This is a float position designed to provide staffing coverage across our four clinic locations, primarily concentrated in West Hollywood, with one location in South Los Angeles. Candidates must be willing and able to work at any of these locations based on staffing and operational needs.

Our clinics operate Monday through Thursday, between 7:30 AM and 8:30 PM, and Friday and Saturday, between 9:00 AM and 6:00 PM. Work schedules will vary depending on coverage needs and may include early morning, evening, and Saturday shifts. This position does not have a fixed schedule or assigned primary location, and candidates should be comfortable with flexibility in both their work hours and assigned clinic location. The position is however a full time position.