Patient Access Supervisor

Overview:

Employer Paid Benefits for You & Your Family!! Medical, Dental & Vision.

 

Definition of Position: 

The Patient Access Supervisor is responsible for ensuring the smooth and efficient operation of Patient Access functions within an outpatient clinic. Reporting to the Patient Access Manager, this position oversees non-clinical administrative staff responsible for front office operations and provides leadership for patient scheduling, registration, insurance eligibility and benefit verification, referral and authorization processes, and the delivery of exceptional customer service. The Patient Access Supervisor is responsible for optimizing patient access workflows, ensuring accurate and efficient front-end revenue cycle processes, and supporting timely access to care while fostering a positive patient experience.

The Patient Access Supervisor fosters collaboration with clinical and non-clinical teams to improve patient access, streamline workflows, and enhance the overall patient experience. They support patient engagement initiatives, monitor key performance indicators, and ensure compliance with regulatory, payer, and organizational quality standards. The Patient Access Supervisor serves as the primary resource for EPIC Patient Access workflows, training, and system optimization.

Responsibilities:

• Supervises the scheduling of new patients into hospital system
• Supervises processes for communication with insurance carriers regarding patient eligibility
• Provides outstanding customer service and guest relations.
• Supervise and support front desk, scheduling, and other non-clinical administrative staff 
• Manage patient appointment scheduling, registration, and insurance verification workflows 
• Maintain a clean, organized, and well-stocked office environment 
• Implement and monitor performance metrics related to administrative efficiency and patient satisfaction 
• Assist with patient referrals, navigation, and follow-up coordination as needed 
• Escalate unresolved issues to Patient Access Manager as appropriate 
• Foster a positive and collaborative work environment among administrative staff 
• Act as liaison between front office, clinical staff and medical providers 
• Cover staff in the event of a call off or PTO request
• Train, coach, and evaluate non-clinical staff to ensure compliance with policies, confidentiality, and customer service standards 
• Address front-office staff concerns or performance issues professionally and constructively 
• The employee supports the hospital mission, vision, values, policies, and procedures.
• Participates in required education for DNV programs as applicable to position (reference program education curriculum).
• Performs other related duties as assigned.

 

Qualifications:

Education

 

Required: High school diploma or equivalent

 

Preferred: Associate or bachelor’s degree in healthcare administration, Business, or a related field.

 

Licenses/ certifications/ registrations

 

Required: NA

 

Preferred: NA

 

Experience

 

Required: 1 year of epic experience. Minimum of 2 years in a medical office or outpatient clinic setting, including direct experience with front office functions such as scheduling, referrals, and patient registration

 

Preferred: NA

 

Other:

 

NA

 

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Occasional walking, standing, bending, or lifting light office items (up to 25 pounds). Visual acuity to view computer screens and read detailed financial documents. Ability to communicate effectively in person, by phone, and electronically. May be required to move throughout the healthcare facility, including administrative and clinical areas.

 

Working Conditions:

This position operates in a professional office setting within a healthcare facility. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The office environment is climate-controlled, well-lit, and ergonomically designed for extended computer work. While this role is primarily office-based and does not involve direct patient care, the employee may occasionally be present in clinical areas or interact with staff working in clinical environments. As such, there is a potential for exposure to infectious diseases. The organization provides appropriate training and personal protective equipment (PPE) as needed to ensure safety.