Patient Account Representative – Follow-Up (Cash Posting).
Job Description:
Responsible for managing patient accounts, following up on outstanding claims, resolving underpayments and denials, and ensuring timely and accurate account resolution. The role involves working with patients and insurance companies to address billing concerns and provide excellent customer service.
Responsibilities:
- Perform claims follow-up, underpayment reviews, and denial resolution.
- Verify patient eligibility with insurance companies.
- Work with commercial insurance payors, including Aetna, UnitedHealthcare, Horizon, and IBX.
- Communicate with patients and insurers regarding copays, deductibles, denials, and Coordination of Benefits (COB) issues.
- Resolve patient accounts accurately and promptly.
- Provide excellent customer service.
Requirements:
- 2–3 years of hospital billing experience – REQUIRED.
- High school diploma or equivalent – REQUIRED.
- Experience with commercial insurance payors preferred.