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Patient Relations Jobs in California

Patient Account Representative III Pro Fee (On-Site, Hybrid, Remote)

Northbay Healthcare

Fairfield, California(remote)

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JOB DETAILS
SALARY
$32.51–$39.02 Per Hour
JOB TYPE
Full-time
SKILLS
Acute Care, Analysis Skills, Billing, Broadband, Cancer, Cardiovascular, Centers for Medicare and Medicaid Services (CMS), Claims Processing, Compensation and Benefits, Current Procedural Terminology (CPT), Establish Priorities, Fee Schedule, Frequently Asked Questions (FAQ), HIPAA (Health Insurance Portability and Accountability Act), Health Maintenance Organization (HMO), Healthcare, Healthcare Common Procedure Coding System (HCPCS), High School Diploma, Hospital, ICD-10, Insurance, Managed Care, Medi-Cal, Medical Coding, Medical Terminology, Medicare, Neonatal Intensive Care Unit (NICU), Neuroscience, Nonprofit, Online Training, Orthopedics, Patient Care, Preferred Provider Organization (PPO), Primary Care, Problem Solving Skills, Regulations, Schedule Development, Spreadsheets, Staff Requirements, Surgical Procedures, Team Player, Time Management, University/School Regulations, Urgent Care, Webcams, Word Processing, Work From Home, Worker's Compensation
LOCATION
Fairfield, California
POSTED
Today
Job DescriptionPreferred candidates are local (Onsite) or Hybrid workers within a commutable distance to NorthBay Campuses in Fairfield California.Candidates must be available schedule 7am -5pm PSTAt NorthBay Health, the Patient Account Representative III Ambulatory is responsible for the timely and accurate billing, follow-up and collection of ambulatory patient accounts. Each account representative is responsible for the processing of accounts for all services and specialties offered within the NorthBay Ambulatory practices through the use of standard and NorthBay prescribed billing practices and regulatory requirements.QualificationsEducation: High school graduate or equivalent preferred. College courses with emphasis on Business preferred.Licensure/Certification: NoneExperience: Three to five years of recent professional fee billing and collections experience, preferably in a multi-specialty practice environment required. Familiarity with use of CPT4, HCPCS and ICD-10 coding. Proficiency in Medicare, Medi-Cal and Commercial insurance plans, both HMO and PPO. Experience with UB-04 and/or HCFA 1500 claim forms billing. Experience in account follow up resolution for both electronic and manual claims. Demonstrated ability to effectively investigate, analyze and problem solve. Demonstrated service and success in teamwork and consistent high productivity and quality.Skills: Ability to quickly master computer programs related to claims processing. Ability to understand the terms of payor contracts and fee schedules. Ability to understand Knox-Keene regulations as well as demonstrate an understanding of managed care concepts and terminology. Ability to effectively prioritize work, as well as the ability to process accounts quickly to meet deadlines. Ability to process claims accurately and timely. Ability to exercise appropriate, independent judgment and effectively solve problems. Knowledge of medical terminology. Ability to perform several different types of tasks each day and to adapt to changing priorities. Knowledge of personal computers with an emphasis on public folders, shared drives, Internet, and downloading and sorting spreadsheets and word processing programs required.Hours of Work:Days, Monday through Friday as assigned based on business need. Candidates must be available schedule 7am -5pm PSTJob is classified as onsite, hybridOther Requirements:Must have a private, distraction-free area in your home for work (HIPAA reasons).Web-cam training will be used frequently for team engagement.Internet Requirements: Must have high speed internet.Please test your internet prior to applying to make sure you are over 125 mbps download speed or be willing to upgrade upon an offer.Remote Work Eligibility: This position is open to candidates located within the continental United States. Due to state-specific employment requirements and workers' compensation regulations, we are unable to support remote work arrangements in the following locations: Washington, Ohio, Wyoming, North Dakota, Puerto Rico, and the U.S. Virgin Islands.About UsInterpersonal Skills and ValuesDemonstrates NorthBay Health's True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.Why NorthBay HealthNorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.NorthBay Health Benefits OptionsNorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.Compensation StructureNorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.Remote Work DisclosureNorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.Notice to Recruitment AgenciesNorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.More InformationVisit NorthBay Health Careers for recruitment FAQs and additional information.

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