Job Summary
The Patient Accounts Representative is responsible for managing patient billing accounts from admission through final resolution. This role ensures accurate billing, timely follow-up with insurance companies and patients, and excellent customer service while maintaining compliance with hospital policies, payer guidelines, and regulatory requirement
Qualifications
Education:
High School Diploma or GED required
Associate degree or coursework in healthcare administration, business, or a related field preferred
Experience:
Minimum of 1-2 years of experience in hospital billing, patient accounts, or revenue cycle preferred
Experience with commercial insurance, Medicare, and Medicaid strongly preferred
Knowledge, Skills, and Abilities
Knowledge of hospital billing processes and revenue cycle operations
Familiarity with insurance guidelines, claim forms, and denial management
Strong analytical and problem-solving skills
Excellent communication and customer service skills
High attention to detail and accuracy
Ability to prioritize tasks and manage multiple accounts efficiently
Proficiency with hospital billing systems and Microsoft Office applications
Ability to work independently and as part of a team
Knowledge of HIPPA and EMTALA guidelines
Bilingual (English/Spanish) preferred, if applicable
Physical Requirements
Ability to sit for extended periods
Ability to use a computer, telephone, and standard office equipment
Occasional standing or walking as needed
Work Schedule:
Monday - Friday 8:30 AM - 5:00 PM