Role:
Assist patients with all aspects of their clinic bill and health insurance claims. Counsel patients regarding insurance and billing questions
Essential Functions & Responsibilities:
- Access patient records and update payment and medical insurance information
- Process patient payments and refunds.
- Identify medical coding mistakes, typing errors, as well as patient underpayments or overpayments and rectifies them accordingly.
- Create suitable payment plans for patients based on their monthly income and financial obligations.
- Communicate with medical insurance providers to verify whether patient treatments will be covered.
- Answer patients questions in person and by phone regarding unsettled medical bills, reimbursements, and billing discrepancies.
- Contact patients by phone or via mail to inform them of overdue balances.
- Contact collection agencies or attorneys to initiate the payment collection process for delinquent accounts.
- Assist patients in applying for financial assistance and determine eligibility.
- Consistently demonstrate good use of time and resources.
- Attend training events and maintain competency as required to perform duties.
- Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).
- Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.
Performance Measures:
- Serves on committees and work groups upon request.
- Performs other duties that may be assigned from time to time.