Patient Advocate

Division/Department:  AIDS Care and Education (ACE)

Job Title: Patient Advocate – Ryan White Medical Case Management Program (RWMCM)

Reports to (Title): RWMCM Program Supervisor

Job Code:  

FLSA Status:  Non-Exempt

Manager (with direct reports)?

Yes     

No      X

Location: Jacksonville

SUMMARY  

This position provides services to clients with HIV/AIDS that are enrolled in the AIDS Care and Education program, this includes the sharing of personal experience to build a rapport with clients.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Use personal experience and training to provide peer to peer education
• Meet with newly diagnosed or at-risk clients to provide education and knowledge that helps in the reduction of at-risk behaviors
• Assist clients in identifying available benefits, including social and community services
• Prepare and maintain individual case files; assist in the filing of case notes
• Keep accurate records of services
• Keep client files updated and in the appropriate order as required by applicable contracts/the cooperative agreement
• Assist clients with solving ongoing or emergency problems in a manner which encourages independence and self-sufficiency
• Work collaboratively with ACE Department staff to provide client referrals to appropriate services and support for clients
• Serve as a community liaison with community resources
• Keep abreast of all guidelines, procedures, and policies as they pertain to the agency and clients
• Participate in Supervisory meetings/outreach activities
• Maintain client confidentiality
• Other duties as assigned

REQUIRED JOB COMPETENCIES (Behaviors for Effective Job Performance)

• Organizational and problem-solving skills
• Managing and Measuring Work
• Planning and Organization
• Teamwork/Inclusion
• Coordination/Collaboration
• Flexibility
• Decision Making