Patient Advocate Scheduling Specialist (Weekend Shift)

Position is located at Airrosti Headquarters in San Antonio, TX (111 Tower Drive, Building 1, San Antonio, TX 78232)

Patient Advocate Scheduling Specialists have the unique privilege of being the voice of Airrosti. This team answers all incoming patient calls nationwide. Located at the Airrosti Headquarters, our Patient Advocate Team members provide exceptional customer service in a supportive team environment. This includes:

• Educating and guiding potential patients about the Airrosti experience by phone

• Scheduling new and existing patients for all Airrosti locations

Candidates wanting to join an exciting and growing organization with significant advancement opportunities are encouraged to apply. The ideal candidate must be passionate about providing exceptional customer service, possess outstanding communication skills, and has the ability to multi-task in a fast-paced environment.

Perks:

• Fun, supportive team environment
• Casual work attire
• Great benefit package
• Opportunities for advancement
• Option to work fully remote is available after training has been successfully completed.

Requirements:

• Attend paid, mandatory in-office 4-week training period, Monday-Friday from 8:00AM-5:00PM
• Must be able to work the following schedule:
  • Monday–Wednesday: 8-hour shifts scheduled within operating hours of 7:00 AM–6:00 PM
  • Thursday: Off
  • Friday: 8-hour shift scheduled within operating hours of 7:00 AM–5:00 PM
  • Saturday: 8:00AM-2:00PM
• Communication: share scheduling information clearly and concisely with patients, peers, and outside partners, both verbally and in writing.
• Solution-oriented: having a focus on finding the best way to help the patient in the moment; offering creative solutions/ideas to fix the problem and/or answer a question.
• Attention to Detail: accurately documenting patient information and following set processes that are in place.
• Adaptability: the ability to embrace change and maintain a positive attitude.
• Collaborative: work effectively with peers and partners outside of Patient Services to get patients scheduled.
• Previous customer service experience is a plus
• Bilingual in English/Spanish is a plus

Compensation & Benefits:

• $18.00/hr
• Medical, Dental, Vision Insurance
• HSA/FSA Options
• Company-Paid & Additional Voluntary Life, Short-term/Long-term Disability
• Voluntary Accident, Hospital, Critical Illness, & Long-Term Care Coverage
• Student Loan Planning & Coaching
• 401(k) with Company Match
• Paid Parental Leave
• Flexible PTO, Company & Floating holidays
• And so much more!