Patient Ambassador - Admin Assistant/Secretary/Receptionist

Patient Ambassador - Admin Assistant/Secretary/Receptionist

Location: Greenbrae, CA 94904
Job Type: Contract 13 Weeks
Pay Rate: Up to $31/hour
Schedule: Day Shift, 4 10-hour shifts per week
Shift Start Times: 5:30 AM or 9:00 AM (variable)
Guaranteed Hours: 36 hours per week

Previous Epic experience and current BLS certification are required.

Required Qualifications

• At least 1 year of relevant administrative, receptionist, or customer service experience.

• Previous hands-on experience using Epic is required.

• Current Basic Life Support (BLS) certification required.

• Experience with Microsoft Teams and Outlook.

• PassagePoint experience preferred; training may be available.

• Professional demeanor and the ability to interact effectively with patients, visitors, and hospital staff.

• Ability to work variable day-shift start times, including 5:30 AM or 9:00 AM.

• Availability to work required holidays.

Key Responsibilities

• Serve as the initial point of contact for patients, visitors, and guests.

• Welcome and greet patients and visitors in a courteous and professional manner.

• Provide directions and wayfinding assistance throughout the facility.

• Issue visitor badges and assist with visitor access procedures.

• Answer routine questions and provide accurate information.

• Respond to inquiries and direct individuals to the appropriate departments.

• Use Microsoft Teams, Outlook, Epic, and PassagePoint to support daily operations.

• Maintain a positive, helpful, and patient-focused environment.

Yashika Jaint
Healthcare Recruiter
510-400-6494