Patient Business Rep

Patient Business Representative - Houston, TX

Location: Houston, TX

Pay Rate: Starting at $17.00/hour

Schedule: Monday-Friday | 8:00 AM-5:00 PM

Dean's Professional Services is seeking a dependable, patient-focused, and experienced Patient Business Representative to support a leading healthcare organization in Houston, TX. This is an excellent opportunity for a healthcare administrative professional who enjoys working directly with patients, coordinating appointments, and supporting providers in a specialty clinic environment.

Responsibilities

• Schedule patient appointments, procedures, and surgeries accurately and efficiently.
• Handle inbound and outbound patient calls regarding appointments, procedures, and other healthcare needs.
• Provide professional and compassionate customer service to patients throughout the scheduling process.
• Coordinate scheduling needs for a team of five providers.
• Manage approximately 10-15 patient calls per day, including appointment and procedure-related inquiries.
• Coordinate approximately 1-2 surgeries per day and an average of 4-5 surgeries per week, based on department scheduling needs.
• Triage patient calls and route clinical questions to the appropriate nurse practitioner or clinical team member.
• Obtain and accurately document patient information.
• Enter and update patient information in electronic medical records and scheduling systems.
• Coordinate with physicians, nurses, and other healthcare professionals to support efficient patient care and scheduling.
• Maintain accurate records and protect patient confidentiality.
• Follow healthcare regulations, department procedures, and facility policies.
• Perform other administrative and scheduling duties as assigned.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of healthcare or medical experience required.
• American Heart Association (AHA) certification required.
• Previous experience in a specialty clinic or healthcare scheduling environment preferred.
• Strong telephone, communication, and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Professional, dependable, and patient-focused approach.
• Ability to communicate effectively with patients, providers, nurses, and other healthcare professionals.
• Must be comfortable handling a high volume of calls and coordinating multiple scheduling needs.

Facility Requirement: This is a non-smoking facility, and candidates must successfully complete a required drug and nicotine screening.

Why Join Dean's Professional Services?

• Competitive pay starting at $17.00/hour
• Consistent Monday-Friday, 8:00 AM-5:00 PM schedule
• Opportunity to gain valuable experience in a specialized Hepatology department
• Hands-on experience with healthcare scheduling, patient communication, and procedure coordination
• Supportive and collaborative healthcare team
• Professional environment focused on quality patient service
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Career growth opportunities with a nationally recognized healthcare staffing organization

Dean's Professional Services is a national, award-winning staffing firm. Since 1993, we have connected over 50,000 healthcare professionals with leading organizations across the country by matching exceptional talent with rewarding career opportunities.

Apply today at www.deansprofessionalservices.com or call 713-785-7483 for more information.

Healthcare Staffing | Dean's Professional Services | United States

Dean's Professional Services provides temporary, temp-to-hire, and direct-hire staffing solutions across healthcare and professional industries.