Patient Care Advocate

Posting Details

Position Information

Position Title Patient Care Advocate Position Type Unclassified Department NEOMED Clinical Services Full or Part Time Full Time Pay Grade BW5

Position Summary Information

Department Specific Information

Join NEOMED Health Care in Transforming Community-Based Academic Medicine

Be part of an expanding academic medical practice at Northeast Ohio Medical University (NEOMED), committed to delivering integrated, patient-centered care and advancing health through education and clinical innovation. We are seeking a Patient Care Advocate to join our team at the NEOMED Health Care Center.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to clinical care to apply. If you're ready to be part of a groundbreaking approach to patient care and work in an innovative environment, we want to hear from you.

Starting Pay Rate Range: $16.42 - $19.74, commensurate with experience

Benefits & Perks

NEOMED is committed to supporting your health, well-being, and long-term success-both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage

Competitive medical, dental, and vision insurance through Medical Mutual

Flexible Spending Account (FSA) or Health Savings Account (HSA)

Short- and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement

State retirement plan with 14% employer contribution to help you plan for the future

Paid Time Off

Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits

Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification

Employee wellness activities and initiatives that support a healthy work-life balance

Summary

Responsible for ensuring that patients receive high-quality, personalized care while navigating the healthcare system. This role focuses on enhancing the patient experience by addressing concerns, facilitating communication between patients and healthcare providers, and ensuring access to essential medical services.

Principal Functional Responsibilities

Patient Support and Records: Assist patients with scheduling appointments, referrals, and follow-ups. Serve as the primary point of contact for patients, ensuring they understand their care plans, treatment options, and available resources. Advocate for patients by addressing concerns, resolving issues, and providing education on healthcare rights and benefits. Maintain accurate records of patient interactions and track progress in care coordination.

Patient Education: Ensure patients have access to necessary medications, treatments, and support services. Educate patients on preventive care, wellness programs, and chronic disease management.

Collaboration: Collaborate with all healthcare providers, consultants, outside medical offices, hospitals, insurance companies, and social service agencies to coordinate care.

Quality Assurance: Support initiatives aimed at improving patient satisfaction, engagement, and health outcomes.

Other Duties: Perform other duties as assigned.

Qualifications

• High school diploma or equivalent
• Minimum one year of experience in a healthcare, social work, or customer service role

Preferred Qualifications

• Associate's or Bachelor's degree in healthcare, social work, or a related field
• Knowledge of healthcare systems, insurance processes, and patient rights
• Prior experience in patient advocacy or care coordination
• Proficiency in medical terminology and electronic health records (EHR)

Physical Requirements

Must be able to utilize a phone, computer and other office equipment. Must be able to occasionally lift to 25 pounds.

May be required to assist with clinical operations at other clinical sites when necessary.

Posting Detail Information

NEOMED Campus Safety Guidelines

In an effort to keep our campus community as healthy and safe as possible, NEOMED may require vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.

Close Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • What are your pay rate expectations for this position?

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Statement of Values

Optional Documents