Patient Care Coordinator

ABOUT ST. DAVID'S FOUNDATION

St. David's Foundation is a community-focused and equity-driven organization supporting health and wellness in Central Texas. It is one of the largest health foundations in the United States, funding more than $100 million annually in a five-county area surrounding Austin, Texas.

Through a unique partnership with St. David's HealthCare, the Foundation strategically reinvests proceeds from the hospital system back into the community, with a goal of advancing health equity and addressing the needs of the communities facing the greatest health challenges.

Beyond grantmaking, the Foundation operates the largest mobile dental program in the country, providing highly accessible, quality oral healthcare, and offers the largest healthcare scholarship program in Texas, the St. David's Neal Kocurek Scholarship Program.

EVERY SMILE TELLS A STORY

Since 2000, the St. David's Foundation Dental Program has provided free dental care to children attending Title I elementary schools in Central Texas (Bastrop, Hays, Caldwell, Travis, and Williamson counties). Serving more than 5,000 patients each year, board-certified dentists, dental hygienists, and dental assistants deliver high-quality dental care to children and offer evidence-based oral healthcare – including diagnosis, treatment, prevention, and oral health education – for children who otherwise may not have access to quality, affordable oral healthcare. During the summer, services are offered at various sites across our region to patients up to 18 years old.

JOB PURPOSE

The Patient Care Coordinator manages the integrity of patient data in the patient care database, coordinates, and conducts training on scheduling protocols. This position coordinates and schedules dental appointments, triages emergency dental calls, and manages follow-up communications with parents, school nurses, and Foundation clinical staff to ensure optimum use of clinical time providing exceptional patient service. The Patient Care Coordinator coordinates the creation and maintenance of the weekly clinical schedule, performs data quality assurance checks and data entry as needed.

KEY RESPONSIBILITIES

• Patient Coordination and Outreach (50%)
• Dental Program Operations Administration (20%)
• Case Management and Patient Navigation (20%)
• Other (10%)

REQUIRED QUALIFICATIONS

• Four (4) years of experience in medical, dental, or similar setting; or bachelor's degree.
• Minimum of three (3) years of experience in clinical patient scheduling and/or office administration.
• Registered Dental Assistant, licensed in the State of Texas, or license obtained within one year from start date.
• Bilingual in English and Spanish, with effective written and verbal communication skills.
• Knowledge of dental equipment, materials, procedures, terminology, and chart preparation.
• Demonstrated ability to clearly communicate dental terminology, treatment protocols and procedures in both English and Spanish.
• Effective telephone skills, with the ability to effectively provide directions to parents or patients to multiple locations throughout the Foundation's multi-county treatment area.
• Strong organizational, project management, time management, and prioritization skills, with the ability to handle multiple priorities simultaneously.
• Strong analytical and data management skills, with demonstrated attention to detail, accuracy, and high-quality work.
• Computer proficiency in dental practice management software.
• Computer proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

PREFERRED QUALIFICATIONS

• Minimum of five (5) years of experience in clinical patient scheduling and/or office administration.
• Experience working in a dental office environment.
• Computer proficiency in OpenDental.
• Experience in oral health education and/or patient education services.

See job description for full details about Responsibilities, Skills and Competencies, etc.