Seeking a Full-Time Patient Care Coordinator to assist our patients with their healthcare journey in our specialty clinic. Schedule: Monday -Thursday 8:00am - 5:30pm (9-hour days) and Friday 8:00am - 12pm (4-hour day) Job Summary The Patient Care Coordinator (PCC) is responsible to coordinate the delivery of medical care, as formulated by Northwest Weight & Wellness Center (NWWC) physicians or their designee, and the patient’s access to various health care services. The PCC will coordinate the patient’s entry into and through the patient journey, coordinate patient care services and serve as patient advocate. Job Responsibilities - Works independently under the general direction of a physician or their designee.
- Acts as primary liaison of NWWC and represents departmental physician (s) with the hospital, patient, and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding NWWC to coordinate patient appointments, admission, or surgery before and after patients are seen.
- Communicates with a variety of Health Care Professionals, patients and their advocates, hospital, and clinic personnel both at NWWC, representatives of insurance companies and other organizations related to the health care industry.
- Obtains all necessary documents and coordinates the patient's entry into the system to include the availability of necessary medical records, diagnostic studies, pathology items and coordination of tests, procedures, and appointments with all hospital departments.
- Requests interpreters as appropriate for appointments, admissions, and surgery.
- Maintains knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by clinic leadership and clinic Medical Director.
- Answer the telephone in a professional and courteous manner and directs calls appropriately.
- Responsible for reviewing registration data such as demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done.
- Schedule patient appointments by following the appropriate guidelines by clinic, department, and physician. Enter directly into appointment system or triage to appropriate person.
- Responsible for completing required hospital and Sound Surgeons Surgery Center (SSSC) documentation
- Responsible for reviewing registration data with patient for scheduled inpatient surgery/admission or outpatient surgery/procedures. E.g., demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done.
- Responsible for coordination of pre-admission tests and procedures.
- Communicates cancellations or changes regarding patient procedures to the appropriate teams members for continuity of care.
- Acts as liaison between patient and healthcare team members for the purpose of coordinating all pre-op planning and preparation.
- May occasionally schedule and be required to communicate pre-op planning and preparation to patient. Sends appointment and other information to patients.
- Responsible for working with the surgical services leadership for ensuring schedule accuracy to allow for efficient use of resources in the Surgery Center and management of surgeon block time.
- May assist with completion of surgery packet.
- Responsible for the tracking and coordination of surgical intervention- Ensuring all required steps for patient surgical approval and readiness are met by the patient and healthcare organization.
Performance Standards - Accountability – Ability to accept responsibility and account for his/her actions or work performed. Willing to accept constructive criticism. Adheres to the general administrative, human resource and departmental policies and procedures and upholds the standards of professional practice.
- Accuracy – Ability to perform work accurately and thoroughly with attention to all details of a project or task.
- Adaptability – Ability to adapt to and facilitate change in the workplace.
- Communication – Ability to communicate effectively with others in English using good listening skills and the spoken word both verbally and in writing. Ability to write clearly and concisely using good grammar and spelling. Participates in meetings, committees and task forces as requested within the organization in order to participate in system improvements, communications, and operations.
- Confidentiality – Maintains all business and patient confidentiality and information security practices.
- Cross-training – All staff are expected to participate in cross-training within the organization when directed to assist in the operations of the business when short staffed or covering for vacations and sick leave. Clinical staff cross-training duties will not be outside the employees’ scope of practice.
- Empathetic – Ability to appreciate and be sensitive to the feelings of patients and co-workers. Exhibits a cheerful demeanor with the ability to display good-natured tolerance of delay or adversity. A calm manner and patience working with a variety of personalities.
- Essential Job Functions – Ability to perform the Essential Job Functions of this position.
- Initiative – Ability to make decisions or take actions to solve a problem or reach a goal. Desire to excel, attempting non-routine tasks. Demonstrates motivation for enhancing and improving professional competency through additional training, seminars, and in-services. Updates job knowledge by participating in educational opportunities.
- Judgment – The ability to formulate a sound decision using the available information. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion with customer service as a priority.
- Knowledge – of current federal and state laws and regulations, as well as current AORN, AAAHC, DOH, CMS and other oversight credentialing and certifying bodies, as these laws, regulations, policies, and recommendations apply to the delivery of care in a clinic or ASC setting.
- Organized – Possessing the trait of being organized or following a systematic method of performing a task.
- Professional Development – Strives to expand own knowledge and skills; Monitors trends in health care industry and adapts to changes and new developments.
- Reliability – Can be relied upon to demonstrate reliability in attendance and punctuality. Ability to work in a demanding self-supervisory, multi-task environment within clear timelines.
- Team Player – The ability to work with others and independently for a common goal. Puts aside own individual needs to work toward the larger group objective and reinforces the contribution of others on the team.
- Technology – competent use of computer systems, EMR, other office equipment and software including Microsoft’s Office products.
- Terminology – knowledge of medical terminology preferred and in some positions required.
Supervisory Responsibilities - N/A
Schedule - Hourly/Non-Exempt
- Schedule varies, Monday-Friday, 8am-5pm
Education/Experience Requirements - High School Graduate/GED equivalent.
- Two (2) years’ experience in a tertiary or Ambulatory Surgery Center (ASC) patient care setting.
- Certified Nursing Assistant (CNA) Medical Assistant (CMA) or Licensed Practical Nurse (LPN) preferred.
- In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.
Physical Requirements - Must be able to sit, stand, walk, bend, squat constantly; reach with hands and arms above shoulders occasionally; stoop, kneel or crouch seldomly.
- Lift/Carry/Push/Pull up to 25 lbs. occasionally.
- Must possess functional vision, hearing, and speech to communicate effectively with clients, client advocates, and staff.
- Performs manual dexterity, fine motor skills and repetitive hand motions.
- Specific vision abilities required by this job include close vision and ability to adjust focus.
- May requires exposure to communicable disease, bodily fluids, medicinal preparations, and other conditions common to a clinic environment.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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