Patient Care Coordinator / Front Desk

Overview:

Position Summary:

 

Orlando Hand Surgery Associates (OHSA), part of the Orthopaedic Solutions Management  (OSM) family, is seeking a Front Desk / Patient Care Coordinator to serve as the welcoming face and essential point of contact for our patients. In this role, you’ll provide exceptional service, ensure a smooth patient check-in/check-out process, and support daily clinic operations with accuracy, empathy, and professionalism. This is a great opportunity for someone who thrives in a fast-paced medical office and enjoys making a difference in patients’ lives from the moment they walk through our doors.

 

Responsibilities:

Key Responsibilities:

• Greet all patients and visitors with warmth, professionalism, and compassion
• Manage patient check-in and check-out processes efficiently and accurately
• Collect and verify patient demographic, insurance, and payment information
• Schedule, confirm, and reschedule appointments according to provider protocols
• Communicate clearly with patients regarding wait times, follow-up needs, and next steps
• Maintain and organize daily schedules to optimize provider workflow
• Ensure patient records are complete and updated in the EMR system
• Collect co-pays and balances, provide receipts, and process payments accurately
• Answer phone calls, route messages appropriately, and assist with patient inquiries
• Support general administrative tasks and clinic needs as assigned
• Ensure compliance with HIPAA and maintain a clean, organized front office space

 

Qualifications:

Qualifications:

• High school diploma or equivalent required
• Minimum 1 year of experience in a medical office or front desk setting preferred
• Knowledge of health insurance basics, co-pays, and authorizations is a plus
• Strong interpersonal, communication, and customer service skills
• Ability to multi-task and remain calm in a busy clinical environment
• Proficiency in EMR systems and Microsoft Office preferred
• Reliable, punctual, and committed to patient-centered care

About OHSA:
Orlando Hand Surgery Associates (OHSA), a division of Orthopaedic Solutions Management, is a recognized leader in hand and upper extremity care. We are committed to providing expert, compassionate care while maintaining excellence across clinical, administrative, and financial operations. At OHSA, our team plays a critical role in ensuring a seamless patient experience, both in the exam room and behind the scenes.

 

Drugfree Workplace & EEO Statement:

Orthopaedic Solutions Management Is a Drug Free Workplace

 

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

 

Equal Employment Opportunity & Work Force Diversity

 

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws.  This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.  Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.