Patient Care Coordinator - Medical

Are you a people-oriented professional who enjoys helping others, staying organized, and creating positive experiences? Jamestown Family Health Clinic is looking for a dependable, customer-focused Patient Care Coordinator (PCC) to join our team!

As a Patient Care Coordinator, you will play an important role in supporting our patients and daily clinic operations. You will be one of the first points of contact for patients, helping ensure they feel welcomed, supported, and connected to the care they need.

This position is ideal for someone who thrives in a fast-paced healthcare environment, has strong communication skills, and takes pride in delivering exceptional customer service to both internal and external customers.

Schedule

• Monday-Friday, 8:00 AM-5:00 PM

• Occasional Saturdays

What You'll Do

The Patient Care Coordinator (PCC) is responsible for providing patient care coordination and customer service by completing a variety of functions in support of our patients and the business office. This position requires a professional appearance, excellent attendance, an understanding of general office receptionist duties, strong communication skills, and a strong desire to provide exceptional customer services (to both internal and external customers).

Typical duties include answering telephones and routing calls, scheduling appointments, interacting with patients, collecting co-payments and outstanding balances, posting payments and verifying and updating insurance information. This position may also be responsible for a variety of clerical, financial, and administrative duties integral to the daily operations of the clinic.

Essential Functions

• Quickly and accurately route and manage incoming calls from multi-line phones including the composure and routing of messages.

• Greet patients and visitors in a timely, professional, courteous, and friendly manner.

• Check patients in for their appointments quickly and accurately.

• Collect, verify, and input patient demographic data and insurance information

• Schedule patient appointments in the correct format for 25+ providers.

• Scan insurance cards into the electronic health record.

• Assist patients with general tasks (completing paperwork, forms, calling a taxi, etc.).

• Accurately collect and post patient co-payments.

• Participate in clinic meetings.

• Adhere to all JST policies and procedures, including but not limited to standards for safety, and work practices as described in the Occupational Exposure Control Plan and HIPPA

• Other duties as assigned.

Requirements

• High School Diploma or equivalent required, Associates Degree preferred

• Two (2) years of customer service required, one (1) year of reception experience in a clinic setting preferred

• Basic money handling/management, and office equipment experience

• Computer proficiency in Microsoft Suites, 10-Key, and keyboarding at more than 40 wpm

• Exceptional interpersonal skills including effective verbal and written communication

• Excellent organization skills and the ability to prioritize multiple tasks

• Must be able to successfully pass criminal background investigation

Preferred Qualifications

• Washington State Medical Assistant Certification eligibility for level A. C. E. preferred

• Knowledge of medical terminology and medical billing processes preferred

• Effective time management, decision-making, and problem solving skills

• American Indian/Alaska Native preferences apply.

Why Join Our Team?

At Jamestown Family Health Clinic, you'll have the opportunity to contribute to a welcoming healthcare environment where exceptional service and community well-being matter. Your work will help patients navigate their healthcare experience while supporting the team members who provide essential services to our community.

If you enjoy working with people, have a passion for customer service, and want to make a meaningful contribution to patient care, we encourage you to apply!