Patient Care Coordinator

Patient Care Coordinator

Schedule: Monday–Thursday, 8:30 AM–5:00 PM | Friday, 9:00 AM–3:00 PM

About the Role

We are seeking a Patient Care Coordinator to support daily patient access and administrative operations in a healthcare setting. This position is responsible for providing excellent customer service, coordinating appointments, maintaining accurate electronic health records, and supporting patients throughout their care experience.

Key Responsibilities

• Conduct patient check-in and check-out processes.

• Answer incoming calls and accurately document patient inquiries in the EHR.

• Conduct patient outreach for appointments, follow-ups, and required services.

• Schedule appointments according to established scheduling protocols.

• Manage administrative in-basket pools and work queues.

• Scan and upload documents into the EHR following standard procedures.

• Maintain the confidentiality of patients' medical, personal, and financial information.

• Provide professional and compassionate customer service to patients.

• Perform additional administrative duties as assigned.

Qualifications

Required:

• High School Diploma or GED.

• 1+ year of receptionist or customer service experience.

• Beginner-level proficiency with Microsoft Office.

• Strong communication, organization, and customer service skills.

• Ability to maintain confidentiality and handle sensitive patient information professionally.

Preferred:

• Previous experience working with EPIC/Epic EHR.

• Healthcare, medical office, or patient-facing experience.