Patient Care Coordinator

Hiring a Patient Care Coordinator at a Plastic Surgery/Dermatology office in New York City!

Job Description

Our practice is seeking a polished, personable, and highly organized Front Desk Medical Receptionist to join our team. We specialize in medical and cosmetic dermatology, facial plastic surgery, and advanced aesthetic treatments, with locations in Downtown Manhattan and the Upper East Side. As the first point of contact for our patients, the Front Desk Medical Receptionist plays an essential role in creating a welcoming, seamless, and elevated patient experience. The ideal candidate is warm, professional, detail-oriented, and thrives in a fast-paced, patient-focused environment. This position requires exceptional communication skills, strong multitasking abilities, and a proactive approach to supporting both patients and the clinical team.

Responsibilities

• Greet patients warmly and professionally, ensuring a welcoming and comfortable experience from arrival through departure.
• Manage patient check-in and check-out, ensuring an efficient and seamless flow throughout the office.
• Maintain a polished, organized, and inviting reception area that reflects the practices standards.
• Anticipate patient needs and provide attentive, personalized service.
• Handle patient questions, concerns, and requests with professionalism, discretion, and empathy.
• Assist with maintaining an efficient daily schedule and communicate any delays or scheduling changes to the appropriate team members.
• Manage incoming phone calls, text messages, emails, and appointment inquiries in a timely and professional manner.
• Confirm, reschedule, and coordinate appointments for medical dermatology, cosmetic treatments, and surgical consultations.
• Provide patients with accurate information regarding appointment preparation, consultation fees, office policies, and general treatment offerings.
• Conduct outbound patient outreach for appointment confirmations, follow-ups, recalls, and scheduling opportunities.
• Ensure all patient communications are documented accurately in the practice management system.
• Collaborate with the clinical team and patient care coordinators to optimize scheduling and patient flow.

Essential Skills

• Exceptional communication skills, both verbal and written.
• Strong multitasking abilities and a proactive approach to problem-solving.
• Ability to handle sensitive patient information with discretion and professionalism.
• Professional appearance, positive attitude, and polished interpersonal skills.
• Dependable, punctual, adaptable, and team-oriented.
• Strong organizational skills with exceptional attention to detail.
• Customer service experience.
• Healthcare data entry proficiency.

Additional Skills & Qualifications

• Previous experience in a medical office, dermatology practice, plastic surgery practice, medical spa, or luxury hospitality setting preferred.
• Experience with Nextech and Weave is a plus.
• Comfortable discussing pricing and communicating office policies.

Work Environment

This role is situated in a high-end plastic surgery office in NYC. The work environment is fast-paced and patient-focused, requiring a professional appearance and demeanor. Standard benefits are offered, along with opportunities for growth within the practice.

Job Type & Location

This is a Permanent position based out of New York, NY.

Pay and Benefits

The pay range for this position is $70000.00 - $80000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Standard benefits - medical, 401K, PTO

Job Type & Location

This is a Permanent position based out of New York, NY.

Application Deadline

This position is anticipated to close on Nov 27, 2026.

Workplace Type

This is a fully onsite position in New York,NY.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.