Patient Care Coordinator/ Physical Therapist Technician

Center for Physical Therapy and Exercise (CPTE) has been a trusted provider of outpatient physical therapy throughout Southern New Hampshire for more than 35 years. As a PT-owned practice, we believe in investing in our people by creating an environment where clinicians and team members are supported, challenged, and encouraged to grow throughout their careers.

We are seeking a highly motivated and detail-oriented individual to join our team in Pelham, NH as a Part-Time Patient Care Coordinator & Physical Therapy Technician! You'll be part of a collaborative team that is passionate about delivering exceptional patient care while supporting one another's growth and success.

*Coverage needed Tuesdays & Fridays: ~16 hours per week*

Why Join CPTE?

CPTE is a proud member of Fusion Physical Therapy Partners. For you, this means you'll enjoy the close-knit culture and clinician-led environment of a PT-owned private practice, with the added support, resources, and career opportunities that come with being part of a larger network.

Your Role

As a Part-Time Patient Care Coordinator & Physical Therapy Technician, you'll serve as an important part of our clinic's daily operations, balancing front-office administrative responsibilities with hands-on support of our physical therapy team. You'll help create a welcoming patient experience, keep the clinic running smoothly, and support our therapists in delivering high-quality, individualized care.

What You'll Do

Patient Care Coordination & Front Office Responsibilities

• Greet and welcome patients and visitors in a friendly, professional manner, creating a positive first impression.
• Answer incoming phone calls, direct inquiries to the appropriate team members, and assist with patient questions.
• Schedule and coordinate patient appointments to support efficient clinic operations and therapist schedules.
• Assist with patient registration, insurance verification, and maintaining accurate patient records within our computer systems.
• Process patient payments and assist with billing and insurance-related inquiries while maintaining confidentiality.
• Maintain knowledge of clinic services and programs to effectively address patient needs and questions.

Physical Therapy Technician & Clinic Support Responsibilities

• Assist physical therapists with preparing treatment areas, organizing equipment, and setting up for patient sessions.
• Support patient treatment sessions by guiding patients through prescribed exercises and activities under the direction and supervision of a licensed physical therapist.
• Assist patients with transitioning between exercises and treatment areas to maintain an efficient clinic flow.
• Observe patients during prescribed exercises and communicate any concerns or changes in patient status to the treating therapist.
• Maintain a clean, organized, and safe clinical environment by sanitizing treatment areas and equipment, restocking supplies, and assisting with laundry and general clinic upkeep.
• Collaborate with physical therapists and other clinic team members to ensure smooth daily operations and an exceptional patient experience.

About You

• Previous experience in a receptionist, customer service, or healthcare setting is preferred but not required.
• Strong communication and interpersonal skills, with the ability to interact professionally and compassionately with patients and team members.
• Excellent organizational and time management skills, with the ability to multitask, prioritize responsibilities, and adapt to changing needs.
• Strong computer skills and attention to detail.
• Excellent phone etiquette and a customer-service-oriented mindset.
• An interest in physical therapy, rehabilitation, exercise science, or healthcare.
• A proactive, team-oriented approach with a willingness to jump in wherever needed.
• Ability to maintain patient confidentiality and handle sensitive information in accordance with HIPAA guidelines.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.