Patient Champion

Patient Champion: Remote Healthcare Position

Grapefruit Health · Remote, U.S. · Part-time, Flexible

ABOUT GRAPEFRUIT HEALTH

Grapefruit Health is a healthcare services company on a mission to solve the growing staffing shortage in healthcare by putting tomorrow's clinicians to work today. We train and manage mostly clinical students to conduct remote, telephonic patient interactions using our purpose-built software. The result: patients receive timely support, healthcare organizations extend their capacity, and you gain real clinical experience before you graduate.

THE ROLE

As a GFH Patient Champion, you'll conduct structured phone-based interactions with patients on behalf of our partner healthcare organizations. Using our software, you'll follow evidence-informed protocols to check in on patients, complete assessments, and escalate concerns when needed, all from a quiet space of your choosing. You'll work with patients experiencing different disease states, preventative care needs, medication use, post-discharge follow-up needs, etc. All interactions are telephonic; no video, no in-person contact required. Must be based in the U.S.

WHAT YOU'LL DO

• Complete a minimum of 6 hours of patient outreach per week on a schedule you build around your coursework

• Conduct structured telephonic assessments and wellness check-ins using The Grove (Grapefruit Health’s platform)

• Document interaction outcomes accurately within the platform

• Escalate patient safety concerns to a licensed clinical supervisor in real time

• Maintain strict HIPAA compliance and patient confidentiality at all times

• Participate in onboarding training and ongoing check-ins

HOW YOU’RE PAID

Patient Champions are compensated per patient call attempt and per successfully completed call assessment. Compensation ranges are designated per program which is determined after hire:

• $0.50 per call attempt

• $2.00 - $6.00 per successful call assessment. Range of pay is dependent on the program assigned after hire

Once hired, the initial confirmation email will detail your specific payment per your assigned program. Compensation is based on completed calls, and no hourly rate is guaranteed. We pay in this way so that Patient Champions are not held to specific volumes or targets they must hit per hour, and everyone can work at their own pace.

This is a 1099 position. Persons paid on a 1099 basis are independent contractors and are self-employed. Independent contractors are responsible for all self-employment taxes as well as income tax.

TRAINING & SUPERVISION

All new Patient Champion hires complete a 14 day onboarding covering our platform, communication frameworks, and HIPAA requirements. Once active, you'll be supervised by our Clinical Leadership Team who are available during your shifts for escalations and support.

WHAT YOU'LL GAIN

• Income you can earn while you’re still in school

• Verifiable healthcare experience for your resume before graduation

• Confidence and fluency in patient communication

• Familiarity with a real clinical software used in professional settings

• The satisfaction of genuinely improving patient outcomes

WHAT WE'RE LOOKING FOR

• U.S. based and active U.S. citizenship required

• Preferred that you are actively enrolled in a healthcare program at a college/university: nursing, pharmacy, social work, medical assisting, dietitians, CNA, or similar

• Must have a compatible computer and cell phone with SMS

• A quiet, private workspace free of background noise or distractions

• Strong verbal communication skills, or a genuine desire to develop them

• Comfort working independently in a remote environment

• Reliable availability for a minimum of 6 hours per week

Required with Submission

Two-minute or less video explaining why you would be a good fit for Grapefruit Health and why you think learning how to perform care telephonically is important to prepare you to become a clinician. These do not need to be very formal and are mostly for us to evaluate your communication style. Be yourself and have fun with it!

HEAR FROM OUR PATIENT CHAMPIONS

“I’ve had an amazing experience so far with Grapefruit. I am very thankful for this opportunity, and it has boosted my confidence as a future health care professional and with patient interactions.” -Madison, Pharmacy Student

“Working with Grapefruit Health gave me the opportunity to communicate with real life patients. This program not only gave me the experience I was missing, but also the communication skills that I will carry with me into my career as a nurse”-Elizabeth, Nursing Student

Grapefruit Health is an equal opportunity employer. Patient Champions work directly for Grapefruit Health––we are not a third-party recruiter. All patient data is handled in accordance with HIPAA.