Patient Check-In / Front Desk Coordinator

Benefits:

• Paid time off
• 401(k) matching
• Dental insurance

Position Overview
We are looking for a professional, friendly, and highly organized Patient Check-In/Front Desk Coordinator to join our medical clinic. This position is responsible for creating a positive patient experience from the moment a patient walks through the door while ensuring check-in, scheduling, and front-office processes are handled accurately and efficiently. 

Key Responsibilities

•  Greet patients warmly and professionally upon arrival. 
•  Check patients in and verify demographic, insurance, and contact information. 
•  Collect copays, balances, and other patient payments when applicable. 
•  Ensure all required patient paperwork and forms are completed. 
•  Confirm and update insurance information and identification. 
•  Notify clinical staff when patients arrive and maintain accurate patient flow. 
•  Answer incoming phone calls and direct calls to the appropriate department or staff member. 
•  Schedule, reschedule, and confirm patient appointments according to clinic guidelines.  
•  Monitor the waiting room and communicate delays appropriately. 
•  Handle patient questions and concerns professionally and know when to escalate issues to management or clinical staff. 
•  Maintain patient confidentiality and follow HIPAA requirements. 
•  Keep the front desk and waiting area organized and professional. 
•  Document patient interactions and relevant information accurately. 
•  Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments. 
•  Follow all clinic policies and procedures. 
•  Help maintain a positive, respectful, and team-oriented work environment.