Patient Coordinator I

Pay Rate: $18 - $22 Per hour

Shift Timings: 8:30 AM - 5:00 PM

Summary:

• Greet and establish first contact with patients in person or via telephone.
• Confirm and update patient demographics and verify insurance.
• Ensure patients have appropriate insurance for the physician they are seeing.

Responsibilities:

• Greet patients either in person or via telephone and update their insurance/demographics in the practice management system.
• Verify that the physician accepts the presented insurance and confirm insurance details prior to or at the time of the patient's arrival.
• Communicate with appropriate staff regarding the patient's arrival and ensure that the patient's medical record is available for the physician.
• Process and update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Monitor the status of the waiting room and keep patients advised of wait times.
• Ensure that the patient has paid the co-pay or collects the co-pay under the direction of billing staff, providing a receipt following established cash-control processes.
• Schedule follow-up appointments as needed and provide guidelines for requesting medical records if necessary.
• Perform simple charge entry tasks or enter payments collected from patients and prepare Cashier's deposit.
• Answer phones for practice and schedule appointments.
• Follow all HIPAA and governmental or state agency requirements regarding the handling of PHI documents.
• Initiate reminder phone calls for next day appointments.
• Perform other related duties as assigned.

Requirements:

• High School graduate/GED.
• Minimum 1 year of physician practice experience.
• One week of on-site training will be provided by the practice.
• Keyboarding skills are necessary.
• Ability to communicate effectively with multicultural and language-deficit patients.
• Effective interpersonal and communication skills required.
• Excellent telephone etiquette.
• Must be able to adapt to a growing and changing environment.

Preferred Skills:

• Experience in a medical office setting, utilizing a computer system for physician scheduling.
• IDX or other practice management system experience preferred.
• Knowledge of medical terminology strongly preferred.