Employment status:Contract, Hourly, Exempt
Hours per week: 30
Reports to: Director of Clinical Operations
Location: Nashville, TN
Our Mission
Siloam Health’s mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam’s approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville’s most vulnerable.
What You'll Do
The PDAP Coordinator supports Siloam Health patients by managing the Patient Drug Assistance Program (PDAP), which provides free medications from pharmaceutical partners to eligible patients at Siloam Health Melrose (SHM).
- Manage the Patient Drug Assistance Program for SHM patients by coordinating enrollments, verifying eligibility documentation, and tracking applications, renewals, and refills.
- Review each PDAP request in the Athena PDAP bucket, starting with urgent cases, and work the remaining cases from oldest to newest.
- Confirm each patient’s demographics, household size, and income documentation against the requirements of the manufacturer, using the POI Guidelines and the Siloam Sliding Scale Fee Program form.
- Prepare, submit, and fax new applications, renewals, and refill requests in Cares, and track each one through confirmation, approval, or denial.
- Record enrollment approvals and expiration dates in Cares and Athena, and begin renewals before a patient’s enrollment expires.
- Send incomplete or unacceptable cases to Patient Relations with clear instructions for what the patient must provide.
- Coordinate the receipt, documentation, and distribution of PDAP medications in partnership with clinical staff and trained volunteers while maintaining accurate tracking systems and databases.
- Process packing slips, check quantities against the slip, and log each received medicine in Cares, including upload of the slip to the patient’s record.
- Coordinate volunteers who unpack, band, and shelve refrigerated and non-refrigerated medicine, and make sure medicine is stored by the patient’s last name.
- Maintain the PDAP tracking form and the Cares working lists, and keep the Inventory accurate.
- Track pick-ups, log dispensing and transfers to samples in Cares, and document pick-ups in Athena.
- Send patient notifications through Weave and coordinate overdue pick-up follow-up, including interpreter calls.
- Monitor the PDAP fax line and act on manufacturer correspondence the same day, including approvals, denials, and requests for information.
Who We Are Looking For
We value having a friendly team to provide a welcoming environment for our patients. We are looking for someone who:
Education and Experience
- High school diploma or GED
- Two years’ front desk experience in a medical office preferred
Qualifications
- Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs
- Computer literacy and familiarity with MS Office products as well as electronic medical records preferred
- Adherence to OSHA and confidentiality requirements