Position Summary:
Responsible for collection of outcomes assessments and patient satisfaction surveys, communication with the treatment team and documentation of completion.
Position Responsibilities:
Clinical / Technical Skills (40% of performance review)
- Assist the patient with completion of admission and discharge outcomes assessments appropriate to population and program within the designated time frames.
- Assist the patient with completion of patient satisfaction surveys.
- Notification to treatment team members of completion of admission and discharge outcomes assessments and communication of identified patient safety issues to treatment team.
- Ability to use the dynamic forms for completion of outcomes assessments and satisfaction surveys.
- Ability to scan and file completed outcomes assessments in the electronic health record.
- Provide data of completed outcomes assessments and patient satisfaction surveys including patient comments.
- Understanding of the Discharge Calendar for preparation for discharge and to ensure completion of discharge outcomes assessments and patient satisfaction surveys are completed and reviewed prior to discharge.
- Interdepartmental communication to ensure admission outcomes assessments are completed within the designated time frames.
- Assist the patient in registration and completion of additional engagement programs.
- Perform other duties as required.
Safety (15% of performance review)
- Strives to create a safe, healing environment for patients and family members.
- Follows all safety rules while on the job.
- Reports near misses, as well as errors and accidents promptly.
- Corrects minor safety hazards.
- Communicates with peers and management regarding any hazards identified in the workplace.
- Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
- Participates in quality projects, as assigned, the monthly Performance and Improvement Committee and supports quality initiatives.
Teamwork (15% of performance review)
- Works well with others in a spirit of teamwork and cooperation.
- Responds willingly to colleagues and serves as an active part of the hospital team.
- Builds collaborative relationships with patients, families, staff, and physicians.
- The ability to retrieve, communicate, and present data and information both verbally and in writing as required
- Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
- Demonstrates adequate skills in all forms of communication.
Integrity (15% of performance review)
- Strives to always do the right thing for the patient, coworkers, and the hospital
- Adheres to established standards, policies, procedures, protocols, and laws.
- Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
- Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
- Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
- Exemplifies professionalism through good attendance and positive attitude, at all times.
Compassion (15% of performance review)
- Demonstrates accountability for ensuring the highest quality patient care for patients.
- Willingness to be accepting of those in need, and to extend a helping hand
- Desire to go above and beyond for others
- Understanding and accepting of cultural diversity and differences
Education
- Required: High School Diploma or equivalent. CPR and hospital-selected de-escalation technique certification.
- Preferred: Some college courses
Experience
- Preferred: One (1) year of experience in a health care or behavioral health care setting.
- May substitute education for experience.