patient experience advisor

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces.

Summary

The Patient Experience Advisor serves as a patient experience subject matter expert on aspects of patient experience that drive positive patient outcomes, improve team member experience and improve our Moffitt branding, patient retention, and loyalty. Through program needs assessment, curriculum development, mastery level teaching and coaching, the Consultant influences, motivates, and drives change that aligns with our institutional patient experience strategy and goals. The Advisor interacts with all levels of the organization and functions through a highly collaborative approach. The Advisor is a change agent, facilitator, designer, trainer, coach, evaluator and an outstanding communicator who develops and maintain strong working relationships. The Advisor plays a key role in identifying and designing patient improvement initiatives and working with stakeholders on implementation.

Credentials and Education:

• Masters Degree - field of study: Education, Instructional Design, Organizational Development.

• minimum five (5) years' experience in healthcare or customer service, experience in program and curriculum development, training and coaching for continuous improvement is required. Specific experience in healthcare setting is strongly preferred.

• or

• Bachelors Degree and 10 years (10) years' experience relevant to patient experience or customer service satisfaction "in lieu of" a Master's degree.

Responsibilities:

• Utilizes solid curriculum development and adult learning theory, andinstructional design methods to create patient experience-relatedprogramming.
• Leverages innovative, emerging technologies in coursedesign to reach team members across the organization.
• Reviewsrelevant research and incorporates findings to guide educationalcontent.
• Evaluates and revises educational programs based onevaluative findings.
• Uses analysis tools to evaluate patient experience deficits, identifygaps between current state and desired future state, and research bestpractices for improvements.
• Use findings of needs assessment to informtraining and coaching opportunities.
• Coordinates and delivers appropriate education and training to build empathic, respectful and compassionate communication skills throughout the organization
• Focuses on quality and customer service,and creating an environment of respect, trust, collaboration and learningto enhance the patient and team member experience.
• Mastery ineffectively delivering comprehensive, enterprise-wide training usingprinciples of adult learning and varied teaching strategies.
• Provides subject matter expertise and acts as a change agent insupport of patient experience initiatives.
• Develops, coordinates andleads implementation of evidence-based practices for improving keyperformance metrics.
• Assesses success of patient experience efforts,employing data analytics and using metrics to drive patient experienceimprovements.
• Serves as a coaching resource to leaders and front-line team members, facilitating and supporting the deployment of processes, behaviors and initiatives to achieve the best patient experience.
• Rounds with team members to evaluate and coach on patient experience competencies and recommend improvement approaches. Coaches clinical and non-clinical leaders and front-line team members on patient experience and service recovery best practices.

Salary Range

$69,929.60 - $106,641.60

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Moffitt Career Site

If you have the vision, passion, and dedication to contribute to our mission,

then we have a place for you!

1. Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

2. Reasonable Accommodation

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