Patient Experience Concierge- Front desk

As a Patient Experience Concierge at OrthoAtlanta, you’ll:

• Welcome patients and visitors with professionalism, warmth, and personalized attention.
• Remain visible and accessible throughout the workday to answer questions, anticipate patient needs, and provide assistance.
• Complete patient check-in and check-out, including registration, insurance verification, consent updates, appointment scheduling, and payment collection.
• Communicate wait times and proactively update patients regarding delays.
• Coordinate follow-up appointments, referrals, imaging, therapy, and other next steps as directed by the care team.
• Maintain accurate patient and encounter information in the electronic medical record.
• Address patient concerns and assist with service recovery within the scope of the position.
• Maintain clean, organized, stocked, and welcoming reception and waiting areas.
• Protect patient confidentiality and follow all HIPAA, OSHA, and corporate compliance requirements.
• Support daily front-office operations and collaborate with clinical and administrative team members to keep patient care moving efficiently.

Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!