Provide accurate information on property details, availability, pricing, amenities, and local attractions Process reservations, modifications, and cancellations in line with company policies Send check-in instructions, arrival details, and pre-stay communications Handle guest questions, concerns, and special requests with professionalism and efficiency Listing Management & Optimization Update and maintain property listings across all booking platforms Ensure accuracy of descriptions, amenities, photos, and pricing notes Optimize titles and content to improve listing performance and conversions Assist with seasonal updates, promotions, and listing enhancements Project & Operational Support Assist with special projects such as onboarding new properties, system updates, and process improvements Collaborate with internal teams to ensure listings and systems reflect real-time availability and updates Maintain organized records of guest communication, bookings, and payments Guest Experience & Retention Conduct post-stay follow-ups to gather feedback, encourage reviews, and promote repeat bookings Build relationships with past guests and identify opportunities to convert them into returning customers Help enhance the overall guest journey from booking to departure Required Qualifications 1+ year experience in hospitality, reservations, or customer service (preferred) Strong written and verbal communication skills High attention to detail and strong organizational abilities Ability to multitask and prioritize in a fast-paced environment Tech-savvy and comfortable learning new systems Experience with STR platforms such as Streamline PMS, Breezeway, or similar systems preferred Customer service mindset with a proactive and problem-solving attitude Flexible availability, including evenings and weekends as needed Preferred Qualifications Based in the Orlando area (a plus for local knowledge and occasional support needs) Bilingual skills are a plus Compensation, Benefits, & Schedule Hourly Salary: $18.00 - $23.00 (1099 Contractor) Benefits Paid time off such as PTO, sick days, and vacation days Schedule 5 days per week, rotating weekends, remote APPLY NOW Jean Abapo2026-05-05T03:21:13+00:00 Contact Usrecruiting@bettertalent.com +1407-279-0724 Book a Demo Copyright 2025 Better Talent | All Rights Reserved Page load link var fusionNavIsCollapsed=function(e){var t,n;window.innerWidth{e.classList.remove('no-wrapper-transition')},400),e.classList.remove('loading')},fusionRunNavIsCollapsed=function(){var e,t=document.querySelectorAll('.awb-menu');for(e=0;e window. If you enjoy problem-solving, helping people, and being part of a team that takes pride in delivering great service, you’ll Position Summary We are seeking a friendly, detail-oriented, and customer-focused Vacation Rental Reservations Specialist to support our guest services and booking operations.