Patient Experience Concierge

$30+/hour, depending on experience | Part-time, approximately 15 20 hours/week initially

Are you a hospitality professional who loves taking exceptional care of people but would welcome a more predictable daytime schedule?

We're a physician-led regenerative medicine specialty clinic in Honolulu looking for an exceptional individual to help create a patient experience that feels more like a luxury concierge service than a traditional medical office.

Our patients are active, accomplished individuals seeking personalized, nonsurgical treatment options to help them return to the activities they love.

We're looking for someone who combines genuine warmth, professionalism, excellent communication skills, and the ability to confidently guide people through important decisions.

• Welcome patients and create an exceptional first impression.
  

• Answer inquiries and help prospective patients understand our consultation process.
  

• Coordinate appointments, scheduling, and patient communications.
  

• Build relationships with prospective patients and follow up thoughtfully.
  

• Help patients navigate treatment scheduling, payment logistics, and next steps after meeting with the physician.
  

• Maintain an organized, responsive, high-touch patient experience.
  

You may be a great fit if you've worked in:

• Luxury hotels, resorts, or concierge services
  

• Fine dining, guest relations, or hospitality management
  

• Premium retail, membership services, or consultative sales
  

• Other customer-facing roles where relationships, professionalism, and attention to detail matter
  

Healthcare experience is welcome, but not required.

What matters most is your ability to make people feel welcomed, understood, and confident.

We're especially interested in someone who is personable, organized, proactive, comfortable with technology, and naturally skilled at following through.

• Professional daytime working hours
  

• Competitive hourly compensation
  

• Opportunity to work directly with an experienced physician
  

• Exposure to innovative regenerative medicine and sports medicine
  

• A small, personalized practice where your contributions genuinely matter
  

• Potential for expanded responsibilities as the practice grows
  

Interested?

Please send your resume along with a brief introduction telling us about your hospitality or customer service experience and why this opportunity interests you.

We'd love to hear from you!