Patient Experience Representative (24 hours)

Position summary
As a part time Patient Experience representative, you will work to provide support to the Emergency Department. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.
 

• Schedule: Part time 24 hours: (3:00pm-11:30pm plus every other weekend 5:30pm-2:00am).

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter

Administrative:

• • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications
Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies