Patient Experience Representative - Arabic Speaking Preferred

Position summary
Provides administrative and patient-facing support for a clinical service, with a focus on creating a positive patient experience. Works under close supervision to support daily clinic operations, patient coordination, scheduling, registration, and customer service.

Key responsibilities

Customer Service

• Provide positive and effective customer service to patients, families, and visitors.
• Greet, screen, and direct patients, families, and visitors.
• Respond to routine questions about hospital policies and procedures.
• Communicate with referring providers and practices as needed.
• Assist with resolving patient concerns and involve a supervisor when needed.

Patient Registration/Admissions/Discharge

• Register patients and process demographic, insurance, payment, and referral information.
• Collect required documentation and information for patient visits.
• Verify insurance, obtain referrals and authorizations, and support patient scheduling.
• Collect and reconcile patient payments when required.

Scheduling

• Schedule patient appointments and procedures across providers and departments.
• Monitor daily schedules and help coordinate patient flow.
• Communicate with clinicians and supervisors to maintain an efficient patient experience.

Patient Flow Coordination

• Participate in shift handoffs and team huddles.
• Help monitor clinic activity and maintain an efficient patient flow.

Administration

• Answer, screen, and route phone calls and triage urgent calls when needed.
• Record and forward messages.
• Provide routine clerical and administrative support.
• Schedule meetings, programs, and events.
• Organize documents, medical records, forms, and other materials.
• Communicate with other departments to coordinate services.

Technology

• Use phone systems, email, Microsoft Office, EMR, scheduling, and billing applications.
• Enroll patients and caregivers in the patient portal.

Process Improvement

• Participate in departmental and organizational initiatives and projects.
• Assist with implementing changes to internal systems and procedures.

Minimum qualifications

• Basic computer skills.
• Strong customer service and communication skills.
• Ability to communicate clearly and demonstrate empathy.
• Ability to work with diverse patients, families, and coworkers.
• Strong attention to detail and accuracy.
• Good interpersonal, collaboration, and organizational skills.

Education:
High School Diploma or GED required.
Experience:
No healthcare experience required. Basic customer service and computer skills required.
Schedule:
Schedule not specified in the job description.