Job Description
Position Summary:
As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.
Key responsibilities:
Education:
As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.
Key responsibilities:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting patients encounter
- Customer Service
- May be required to rotate to front desk, greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisors
- Answering, screening, and routing telephone calls.
- Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
- Administrative:
- Providing routine clerical support as needed
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Monday - 8:00am - 6:30pm
- Wednesday - 12:00pm - 9:00pm
- Friday - 11:00am - 8:00pm
- Saturday - 8:00am - 3:00pm
- Sunday - 8:00am - 2:00pm
Education:
- A high school level of education required, bachelor’s degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
- Previous experience with EPIC preferred
Numbers & Facts
| Location | Boston, MA |
Skills
- Administrative Skillsunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Emergency Servicesunmatched
- Hospital Systemsunmatched
- Immunologyunmatched
- Interpersonal Skillsunmatched
- Operational Supportunmatched
- Presentation/Verbal Skillsunmatched
- Reconciliationunmatched
- Secondary Schoolunmatched
- Telephone Skillsunmatched
- Telephone Triageunmatched
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