Patient Experience Representative I - Multidisciplinary

Position summary:
This position will be supporting both Multidisciplinary Services, as well as Skeletal Health. This position will sit in two locations, as mentioned below in the schedule details.

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities
Patient Encounter Management:

• Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patients encounter.

Check In / Check Out:

• Greeting and directing patients, families and visitors.
• Monitoring daily schedule and coordinating flow with clinicians/supervisors.
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
• Facilitating and directing communication with Financial Counseling.

Administrative:

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Providing routine clerical support as needed.

Schedule: 

• Monday - Friday, 8:30am - 5:00pm
• Monday and Friday at Fegan Building, 3rd Floor
• Tuesday, Wednesday, and Thursday at Longwood Building, 6th Floor

Minimum qualifications
Education:

• High School Diploma/GED required, Bachelor's degree preferred.

Experience:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.
• Previous customer service experience preferred.