Patient Experience Representative I - Urology (Shrewsbury)

Position summary:
You will work under close supervision to provide support to the administrative operations of the Urology office and work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities:

• Patient Encounter Management:
  • Greeting and directing patients, families and visitors.
  • Providing positive and effective customer service that supports unit operations.
  • Collaborating with referring providers and practices.
  • Obtaining required authorizations to compile patient and staff schedules.
  • Scheduling patients and supporting patients encounter.
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
  • Facilitating and directing communication with Financial Counseling.
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors.
  • Providing routine clerical support as needed.

Schedule:

• Monday - Friday
• Shift may vary between 8:00am-4:30pm and 8:30am-5:00pm depending on department needs.
• Hybrid flexibility after training period is completed at the discretion of the department.

Minimum qualifications:
Education:

• A High School Diploma / GED

Experience:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Basic customer service and computer skills.
• No healthcare experience required.