UPMC Magee-Womens Hospital is seeking a Full-Time Patient & Family Concierge Senior to join our Preoperative Clinic team. This role is perfect for a highly organized, patient-focused professional who thrives in a collaborative, fast-paced environment. You'll play a key role in supporting patients and families throughout their preoperative experience while partnering closely with the care team to keep daily operations running smoothly. With a consistent daylight schedule and no weekends or holidays, this is a great opportunity to grow your career in a supportive setting with a defined career ladder for advancement.
Responsibilities:
Greet patients and families, provide directions and escort assistance, and share appropriate patient information while maintaining confidentiality. Serve as a resource for hospital policies, visiting hours, and navigation. Issue parking validations, discounts, and patient scooters. Track patient belongings upon admission and assist with parking cashier functions.
Clean and maintain assigned areas (patient rooms, public spaces, offices, procedure areas. Remove trash, manage linens, replenish supplies, make beds, and ensure areas are safe and in good repair. Report maintenance concerns as needed.
Assemble and deliver meals according to diet orders and patient needs. Follow food safety (HACCP and sanitation standards. Operate food service equipment appropriately and ensure accurate patient identification during meal delivery.
Safely transport patients, equipment, and specimens across units. Track transportation activity in systems/logs, inspect and disinfect equipment, and report issues or delays. Submit repair requests as needed.
Manage inventory and organization of supplies and equipment. Stock patient rooms and clinical areas, monitor expiration dates, maintain logs (e.g., temperature, and coordinate with supply chain. May support additional unit needs such as stocking lounges, managing kitchen areas, and ordering supplies.
Coordinate tests, procedures, and patient transport. Answer phones, manage communications, and complete EHR tasks (admissions, discharges, transfers, order entry. Maintain charts, reports, schedules, and unit logs. Handle equipment requests, patient mail, audits, and general unit coordination.
Respond to call lights under clinical direction, round regularly, support patient needs, and promote patient mobility. Maintain a clean, safe environment and adhere to infection control and reporting protocols. Demonstrate UPMC values and support patient portal navigation and education.
Monitor telehealth requests in Epic, coordinate with providers, and facilitate virtual consults using telehealth equipment. Deliver, set up, disinfect, and maintain telehealth carts, including routine testing and coordination with IT.
Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
6 months of experience as a Patient & Family Concierge or equivalent
EPIC experience is strongly preferred
Demonstrated competency in all responsibilities of Patient & Family Concierge role
Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance
Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges
Ability to follow written and verbal instructions
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran